Payment Operations Manager

Work-Life Benefits

• Unlimited PTO
• Medical benefit contributions in congruence with local laws and type of employment agreement

What You’ll Do:

Lead Strategy and Scale: Own the comprehensive strategy for the end-to-end payment lifecycle across all current and future channels (e.g. credit/debit cards ACH digital wallets wire transfers). 

Build and Mentor a Team: Take ownership of team growth initially managing and mentoring one direct report with the opportunity to scale the function as the company expands.

Optimize and Innovate: Proactively architect payment flows to eliminate operational bottlenecks championing automation projects that improve processing speeds maximize authorization rates and aggressively reduce operational costs. 

Manage High-Stakes Relationships: Act as the primary relationship lead and escalation point for third-party payment providers processors acquiring banks and payment gateways negotiating operational terms to support business goals.  

Oversee Incident Response and Integrity: Establish advanced monitoring frameworks to catch system anomalies rapidly troubleshooting high-priority operational incidents in lockstep with Engineering and Finance leaders. 

Govern Compliance and Risk: Design and enforce rigorous daily operational controls and reporting structures to ensure absolute compliance with network rules (e.g. Visa Mastercard) and strict regulatory standards (e.g. AML KYC).

Deliver Executive Insights: Transform complex transactional data into high-level operational metrics (fraud trends settlement timing chargeback volumes) to provide actionable strategic recommendations to executive leadership. 

Who You Are:

An Established Leader: You bring 8 to 15 years of professional experience specifically within the Payments Industry (e.g. FinTech acquiring banks payment processors or high-volume merchant environments) with a readiness or proven track record to manage and grow talent. 

An Advanced Payments Expert: You possess a deep comprehensive mastery of global payment methodologies including authorization clearing and settlement for card networks as well as alternative networks like ACH SEPA and RTP. 

Data-Driven and Analytical: You have the technical acumen to leverage data extraction methods write SQL queries and interpret heavy datasets to identify macroeconomic operational trends and diagnose systemic root causes of payment failures.

A Cross-Functional Collaborator: You excel at breaking down silos communicating technical payment concepts clearly to engineering finance and legal partners to drive large-scale infrastructure projects forward. 

What We Do

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists financial services industry experts and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business TrueML is excited to be expanding its footprint internationally. We are a growing geographically diverse team with employees in 30 U.S. states and 7 different countries with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work join TrueML and make a difference alongside hundreds of other inspired individuals.

Why Work With Us

Our functional teams are a diverse mix of employees from different backgrounds and geographies with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.

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