Payment Operations Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are looking for a creative thinking person with a never give up attitude who is consumed with quality/accuracy. This individual should be inquisitive and willing to dig deeper into any/all issues, and has the skills as well as experience to stretch outside of their comfort zone to look at options in support of the ability to actively resolve and fix issues that may present themselves including working through findings that may be causing the team to be working ineffectively or inefficiently. Outside of business process review and process improvement this job will also include both manual and automated daily and monthly reconciliation in support of the Cash and A/R accounting team, UAR processes that include third party tools and banks, communication with internal and external partners, management of third-party contractor tool access and other duties as needed.

Job Description

Core Responsibilities

• Create and deliver training to team members, sales teams and customers via web, phone and in-person. Will travel to other company locations as well as client sites.
• Analyze accounts receivable, billing, credit, collections and process inquiries to help educate and guide customers, such as completing complex account reconciliations, trouble-shooting system issues, terms & conditions review, or order to client and agency billing profiles discrepancies.
• Design, evaluate and implement process improvements including new methods and techniques to maximize resources and improve operational efficiencies. Partner with other departments to incorporate changes as needed to ensure processes and procedures remain aligned to business needs.
• Analyze metrics to identify trends, areas of opportunity, training needs etc.
• Create and maintain policy and procedure documentation.
• Review new account setups and onboarding of new advertisers to ensure information is accurate and advertiser expectations are understood and met.
• Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.
• Coordinate various projects and assignments with the team and other departments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Preferred Skills:

• Experience using tools such as SQL, Python, Alteryx, Data 360 Analyze or other similar tools to assist in automation of manual processes is highly preferred.
• Experience analyzing complex ideas and/or proposals .
• Experience building a range of meaningful recommendations using multiple sources of information including their own findings as well as those from broader stakeholder to develop solutions.

Employees at all levels are expected to:

• Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.