Payment Operations Specialist I - MI

CheckAlt is seeking detail-oriented, self-reliant team players for payment processing positions in our Operations department. Working in this high-speed environment, you will need to meet production and quality standards, so accuracy and attention to detail are imperative.

This is a full-time position, Monday through Friday 10pm-6:30pm.

As a Payment Operations Specialist, specific responsibilities will include, but are not limited to, the following:

Duties and responsibilities

• Input data into the system while following standard operating procedures and customer specific instructions for processing
• Verify negotiability of checks through customer specific instructions for processing
• Analyze all transactions to ensure payments are properly processed
• Re-associate check images to corresponding material while validating quality of images
• Log and maintain daily records of client work as specified
• Maintain site productivity and quality standards
• Follow established security procedures for the company, department, and building
• Occasional lifting and moving mail trays
• Flexibility and willingness to cross-train and learn all job functions in operations
• Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
• Recommend procedural and workflow changes to enhance quality and productivity
• Contribute to meeting team goals in addition to individual responsibilities
• Ability to lift to lift mail trays (up to 35 pounds) as needed

Essential Functions

• Strong oral and written skills
• Strong attention to detail
• Ability to interact with various levels of staff
• Dedication to accomplishing goals and challenges
• Solid organization and time management skills
• Research capabilities
• Technology friendly: Internet and email
• Basic Microsoft Word and Excel knowledge

Traits and attributes

• Organized and able to multitask
• Adaptability and willingness to learn
• Positive attitude with a professional demeanor
• Active listening and problem-solving skills
• Effective time management

Required knowledge, skills, and experiences

• Basic level of computer skills and office applications (Teams, Outlook, Word)
• Track record of working to deadlines, with accountability for independent workload
• Ability to function in a fast-paced, collaborative, team environment
• Time management and problem-solving skills
• Attention to details
• Effective and articulate communication, verbally and in writing

Preferred skills and experiences

• 2+ years of relevant experience working in production environment
• Banking or financial industry experience
• Above average computer abilities
• Time management, multitasking, and effective prioritization in fast paced environment

Work environment

• Office based

Key Performance Indicators

• Meet client deadlines and requirements
• Consistent attendance
• Effective collaboration with teammates
• Complete compliance and regulatory training requirements