Payment Operations Specialist

What You'll Do:

Own the Daily Payment Lifecycle: Be the primary point of contact for the end-to-end operational execution of payment processing across all supported channels (e.g. credit/debit cards ACH digital wallets wire transfers).

Operational Monitoring and Incident Response: Proactively monitor payment system performance identify transaction failures reconcile discrepancies and rapidly troubleshoot and resolve operational incidents in partnership with Engineering and Finance teams.

Compliance and Risk Management: Execute daily operational controls including transaction monitoring and reporting to ensure compliance with relevant payment network rules (e.g. Visa Mastercard) and regulatory standards (e.g. AML KYC).

Process Optimization and Efficiency: Identify operational bottlenecks and inefficiencies within the payment flow and drive projects to automate manual tasks improve processing speed and reduce overall operational costs.

Manage Key Payment Relationships: Assist in managing relationships and operational communications with third-party payment providers processors acquiring banks and payment gateways.

Reporting and Analysis: Generate detailed operational reports on key metrics such as authorization rates chargeback volumes fraud trends and settlement timing providing actionable insights to leadership.

Who You Are:

Experience: 2 to 7 years of professional experience specifically within the Payments Industry (e.g. FinTech acquiring banks payment processors or a merchant with a high-volume payment function).

Payments Expertise: Must possess a strong foundational understanding of payment methodologies including authorization clearing and settlement for card networks as well as an understanding of alternative payment methods (e.g. ACH/SEPA/RTP).

Technical Acumen: Ability to leverage internal tools run basic SQL queries (or similar data extraction methods) and analyze large datasets to identify operational trends and root causes of payment failures.

What We Do

TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists financial services industry experts and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business TrueML is excited to be expanding its footprint internationally. We are a growing geographically diverse team with employees in 30 U.S. states and 7 different countries with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work join TrueML and make a difference alongside hundreds of other inspired individuals.

Why Work With Us

Our functional teams are a diverse mix of employees from different backgrounds and geographies with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.

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