Payment Operations - Treasury Management Specialist

TITLE: BUSINESS SERVICES SPECIALIST

STATUS: NON-EXEMPT

REPORTS TO: MGR - PAYMENT OPERATIONS

DEPARTMENT: PAYMENT OPERATIONS

JOB CODE: 11424

PAY RANGE: $28.43 - $32.00 HOURLY

GENERAL DESCRIPTION:

This position supports the daily operations of the Payment Operations team for business services, including ACH and Wires, by collaborating with the team to develop and support processes to run the business and grow the organization. Responsible for leading and accurately processing ACH and Wire Transfer daily functions in a timely manner so that credit union strategic goals are met. This role includes supporting ongoing business services projects as a subject matter expert from Payment Operations, assisting with system testing and process improvements, and identifying business servicing operational gaps. Helps to govern relevant internal and external communications from the department.

TASKS, DUTIES, FUNCTIONS:

1. Monitors, coordinates, processes incoming/outgoing/returns/balancing and timely reconciliation of department general ledgers to ensure deadlines are met. Prepares administrative reports, statistical information data gathering and monthly returned thresholds. Identify, investigate, and respond to disputes, inquiries, and complaints related to business ACH and Wires.
2. Assists with creating business procedures, annual review of business procedures, and business training modules. Assists with user reviews and limits.
3. Assists, coordinates, and reviews business onboarding/annual business audit/risk assessment reviews, system access/roles in owned business platforms. Supports and conducts ongoing role reviews as part of the periodic system audits, enhancement, and implementation of controls. Key stakeholder in production and system & file issues triage and resolution. Participates in and supports service pack upgrades, new feature testing and disaster recovery testing.
4. Supports and coordinates periodic and adhoc reporting requests. Reviews program financials and key performance indicators, and identifies ways to cut costs, add or remove programs, and help guide platform growth to deliver on service excellence.
5. Conducts new employees training, cross-training of existing staff and supports department staff in the absence of others as it relates to ACH/Wire Transfers. May be required to lead special projects with staff from other department.
6. Perform any other duties or special requests as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Strong oral and written communication skills required to prepare reports and collaborate through the organization.
2. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Vendors, other financial institutions, and occasional direct contact with business services members.

QUALIFICATIONS:

1. EDUCATION: Requires a bachelor's degree, ideally in Business, Finance, Accounting, or other related program. Equivalent work experience with required knowledge/skills may be substituted for degree.
2. EXPERIENCE: 5+ years or more of progressive experience working in financial services. 3+ years or more of experience in operations and with practical experience managing financial products or services. 3+ years specific experience with business banking systems desired, including supporting ACH and wire originations in a commercial space. Knowledge of commonly used concepts, practices, and procedures within credit union operations or payments highly desired.
3. KNOWLEDGE / SKILLS:

• Strong communication skills, including the ability to make objective observations, examinations, evaluations, and recommendations. High attention to detail required.
• Strong organizational and time management skills.
• Auditing, data processing, and general business administration.
• Must be flexible, be able to multi-task effectively, and can handle rapidly changing priorities.

PHYSICAL REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:

AAP (Accredited ACH Professional) Certificate desired and preferred.

REV. 08/29/2023

Other details

• Job Family Non-Manager
• Job Function Non-Manager
• Pay Type Hourly
• Employment Indicator Flex/Hybrid
• Min Hiring Rate $28.43
• Max Hiring Rate $32.00

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