Payment Ops Specialist III

Company Overview

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US.

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

IN OFFICE POSITION, 151 CORLEY MILL ROAD - POSITION IS NOT HYBRID/REMOTE

6AM UNTIL THE WORK IS COMPLETE

WEEKLY SHIFT WILL INCLUDE WORKING SATURDAY OR SUNDAY

The Payment Operations Specialist III assists the Payment Operations team in all activities involving the support of the Payment Operations products. The primary focus will be on reconcilements, daily operations support, Customer inquiries, transaction processing, and maintaining Customer files.

Job Requirements

• High School Diploma or equivalent experience
• 2-3 Years of related experience
• Knowledge of Payment Operations industry, including systems, products and services
• Developing knowledge of Payment Operations product implementation practices, if a product development position
• Strong Customer service skills, including ability to identify client issues, research skills and ability to translate complex material and information for end users
• Excellent PC skills, including proven knowledge of Windows and ability to operate standard office equipment
• Strong communication skills, both verbal and written
• Ability to mentor and serve as a resource to Payment Operations Specialist I & II

Job Details

• Serves as resource to Payment Operations Specialist I & II
• Responsible for researching more complex questions and transactions that cannot be resolved within minutes, frequent interaction with corporate Customers, as well as internal Lead and Supervisory staff
• Ensures deadlines are met on a daily basis
• Answers questions for Customers, branches, and department Employees
• Trains junior Employees and updates staff on new procedures
• Reviews items and reports quality issues to the appropriate level
• Acts as back-up to Payment Operations Lead when necessary
• Contributes to procedural changes as needed
• Prepares Customer statements as needed
• Supports stores, various departments and areas/products when needed
• Answers Payment Operations questions for department Employees and Internal Staff

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Qualifications

IN OFFICE POSITION, 151 CORLEY MILL ROAD - POSITION IS NOT HYBRID/REMOTE

6AM UNTIL THE WORK IS COMPLETE

WEEKLY SHIFT WILL INCLUDE WORKING SATURDAY OR SUNDAY