Payment Processing Representative

The Payment Processing Representative is responsible for the daily decisioning and processing of customer and third party checks as appropriate. Ensures all payments are managed timely and accurately according to P&P while collaborating with various departments as needed.

Job Duties:

• Executes upon payment processing tasks and functions according to policy and procedures. Escalates issues and challenges to leadership in a timely manner.
• Responsible for managing own daily workload and assignments within service level objectives. Assists peers with assignment completion, as needed.
• Maintains a high level of accuracy and completeness within tasks and functions performed. Ensure account level review and documentation is thorough and clear.
• Respond to internal and external (verbal and written) inquiries and requests in a timely and professional manner.
• Champions best practices. Identifies process improvements and proactively communicates possible solutions with leadership
• Assists leadership in special projects
• Other duties as assigned

Education and Work Experience:

• High School Diploma or equivalent. College degree preferred.
• 2 - 3 years of work-related experience. Experience in consumer auto finance industry preferred.
• Experience with account maintenance functions strongly preferred
• 2 years of administrative accounting preferred.
• Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, etc. preferred.
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
• Proficiency in Microsoft Word and Excel. Database skills preferred.
• Proficiency in SHAW Collections and SHAW Retail preferred.
• Strong analytical & problem solving skills required, as well as the ability to utilize appropriate analysis, judgment, and logic.
• Excellent written and verbal communication skills
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• High attention to detail; able to methodically review the execution of procedures and identify issues.

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