Payment Processor

POSITION SUMMARY

The Processor, Payment is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES -

1. Posts customer payments and payoffs accurately and timely, either manually or electronically, to the servicing system of record. Perform reconciliation of all posted items.

2. Disperses checks and performs reconciliation of disbursements.

3. Contacts attorney, title agents and borrowers for short payoffs.

4. Sets up and maintains ACH accounts.

5. Works on pending and exception items. Maintains and processes daily exception reports identified to minimize company risk.

6. Maintains reversal of posting transactions i.e., NSF and reversals.

7. Scans mortgage payments into the servicing system and depository bank.

8. Opens and processes mail. Receives, tracks and documents incoming Cash Management items.

9. Maintain regular and punctual attendance. Comply with all company policies and procedures.

ESSENTIAL AND OTHER JOB DUTIES AND RESPONSIBILITIES

1. Data analysis and reconciliation of data pertaining to payment applications.

2. Root cause analysis to minimize risk to company.

3. Individual decision-making ability with documented fact-based decision within authority level.

4. Research and remediation ability based on minimal data for research.

5. Ability to adjust and learn quickly.

6. Performs other related duties as assigned

Education

High School Graduate/GED: Required

Vocational/Technical School/Diploma Program: Preferred

Associate Degree: Preferred

Bachelor’s Degree: Preferred

Related Work Experience

0-1 Years Required

2-4 Years Preferred

Can additional experience substitute for education?

If “yes”, specify type of experience (i.e., supervisory, or non-supervisory, etc.) and identify how many years of additional experience:

Licensure, Certification, Requirements

None

Specialized Skills & Knowledge Requirements

1. Sagent, LoanServ experience, a plus

2. Accounting/mathematical skills including the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

3. Data entry experience; quick and accurate

4. Intermediate Excel knowledge and ability to manipulate data

5. Banking software experience; depositing, posting, balancing checks

PEOPLE MANAGEMENT LEVEL

This position is an individual contributor.

WORKPLACE CONDITIONS

N/A: does not require this activity. Frequently: requires this activity 34% to 66% of the time. Occasionally: requires this activity up to 33% of the time. Continuously: requires this activity 67% to 100% of the time.

Physical Effort

Activity:

Standing/Sitting/Walking: Frequently: requires this activity 34% to 66% of the time.

Kneeling/Crouching/Squatting/Bending: N/A: does not require this activity.

Reaching/Working Overhead: N/A: does not require this activity.

Repetitive Hand Motion: Continuously: requires this activity 67% to 100% of the time.

Special Vision or Hearing Requirements: N/A: does not require this activity.

Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.

Lifting/Carrying (up to 20 pounds): Occasionally: requires this activity up to 33% of the time.

N/A: does not require this activity.

Equal Employment Opportunity  

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act  

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. 

Job Responsibilities  

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.