Payment Processor III - ACH/Wires

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Six weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

The Payment Processor III – ACH/Wires is a team member of the Operations Payment Services area and is responsible for providing quality, accurate and timely customer service involving daily processing of financial transactions in a fast-paced, time sensitive operations environment. This includes managing the outgoing and incoming wire transfer requests for members and internal departments and the centralization of processing and scheduling of Automated Clearing House (ACH) ODFI and RDFI files. Team member provides a knowledgeable resource and escalation point in the area of Wires and ACH processes.

• Completes and finalizes a high volume of member contact situations and service events daily. Able to handle member escalations on difficult issues.
• Responsible for initiating high risk, high volume, and large dollar (US dollar and foreign currency) international and domestic wire transfers.
• Under limited supervision, reviews all wire documentation for completeness and accuracy to ensure all wires have been properly authorized and works with other departments to authenticate wires with the originator.
• Under limited supervision, closely monitors all outgoing wires for potential fraud and responds and researches all wire tracers and investigations received from other banks, members or internally from other departments.
• Process and post all incoming and outgoing wire transfers.
• Highly proficient and knowledgeable regarding the process and support of all duties related to ACH processing and returns.
• Highly proficient and knowledgeable in initiating and maintaining member ACH origination requests for fund transfers between ECU and other Receiving Depository Financial Institutions (RDFI), and processing ACH debit and credit origination exceptions.
• To ensure that all ACH origination items are posted to proper accounts and any reversals are transmitted in a timely manner in accordance with NACHA rules.
• Ensure member’s ACH origination authorization agreements are filled out correctly and are created in a timely manner in order to meet ACH file transmission deadlines.
• Process any changes or cancellation requests for member ACH origination. Ensure requests are processed in a timely manner prior to the next scheduled ACH file transmission date.
• Maintain required ACH and Wire reports and spreadsheets. Prepare settlement related daily ACH and Wire balance spreadsheets.
• Highly proficient in performing daily general ledger reconciliations of settlement and work-in-progress accounts.
• Identify process and procedure gaps and enhancements. Collaborate with leadership to improve overall efficiency and quality.  Highly proficient with the development of new procedures as it pertains to the ATM area.  Certify updates are provided for existing procedures to ensure accuracy.
• Adhere to the organizations policies and procedures as well as applicable state and federal regulations and comply with the Bank Secrecy Act (BSA) and other compliance requests and requirements.
• Processes all transactions accurately and within the prescribed time frame meeting Operations Service Level Agreement.
• Attends required number of training sessions on an annual basis pertaining to wires, ACH and/or payment related subject matter to maintain ACH Network certification.

Reports to: 

Operations Manager – Payment Services

Manages: 

This role does not have supervisory responsibility 

Required Education and Experience:

• Equivalent to a two-year college degree, completion of a specialized course of study at a business or trade school or demonstrate experience within financial institutions.
• ACH Network certification is required.
• Minimum of two to five years of similar or related financial institution experience.

Preferred Qualifications: 

• Demonstrate strong analytical abilities, decision making and problem-solving skills.
• Require advanced knowledge of ACH policies and guidelines.
• Require advanced knowledge performing general ledger reconciliations.
• Require advanced understanding of NACHA rules and guidelines as it pertains to ACH processing.
• Maintain a high level of understanding regarding departmental procedures and applicable regulations for electronic funds transfer (EFT) with emphasis on Reg D, Reg CC, Reg E, BSA, and OFAC.
• Strong knowledge in Microsoft Office Suite

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smart phone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects.

Full time / 40 hours per week

Non-Exempt

Basecamp, Broomfield CO

We value human relationships and are a face-to-face culture, but allow for remote work as long as our employees are onsite the majority of the time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.