Payment Servicing Specialist I

Description
As a Payment Servicing Specialist, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. You will provide payment information to creditors on behalf of Achieve Debt Resolution members. You will also be assigned completion case work as well as cases that will accelerate Member graduation.
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 2,700 employees in mostly hybrid and 100% work from home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
What you'll do:• Provide payment instructions to Creditors via phone on the behalf of our clients (most outbound calls but a small portion of the work will be taking inbound calls from creditors as well)• Navigate within multiple systems and programs• Once proficient with providing payment instructions to creditors, you will be trained and assigned case work that you will be responsible for completing• Accept accountability for quality and accuracy of all payments processed and cases worked• Effectively manage daily queue and workload• Adhere to approved procedures and make recommendations for improvements• Contribute to individual/team/department goals• Collaborate with teammates, leaders and business units to accomplish goals• Complete special projects within the team• Assist in on-boarding new hires through side by sides and team meetings
What you'll bring:• Minimum of 1 year experience in the Customer Service, Quality Control or Business Operations environment or related industry• Strong problem solving skills, the ability to think critically• Effective verbal and written communication skills• Ability to multitask, prioritize and meet deadlines while focusing on quality• Working knowledge of PC skills in the Microsoft product line including: Word, Excel, and Outlook.• 6 months or more of telephone customer service• Strong analytical abilities• Positive and proactive attitude• Preference given to:
-Payment Remittance experience
-Financial Service experience
-Data Entry
Starting Pay: $16.00/hr
Meet Achieve
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and an empathetic touch. We put people first and treat them like humans, not account numbers.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.