Payment Support Representative III

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The iPay Payments Support team provides customer and payment support for our clients, their customers, and members. Payment operations provides support and relationship management and support of vendors. As a Payments Support Representative, you will use your knowledge and skills to research and resolve issues related to payment processing, payment methods, payment returns, and customer inquiries. This position serves as a subject matter expert in one or more specific areas and assists in resolving more complex payment issues. This position is required to work onsite in a hybrid setting at our Louisville KY, location due to the secure nature of the work and the complexity and hands on nature of the payment processing process 2-3 days a week. This position will work 9:00 am -5:30 pm Eastern Monday - Friday.

What you'll be responsible for:

• Providing product support for customer inquiries received through a variety of different means.

• Thoroughly documenting issues and resolutions per corporate standards and forwarding product issues to our development team. • Preforming expedited check printing, ensuring accuracy, and prepared for shipment. • Processing necessary refunds as needed. • Handling tasks that can include conversions, prospecting, ePayments, and providing quality assurance on scrub files, and check printing operations. • May perform other job duties as assigned.

What you'll need to have:

• Must have at least 2 years of experience in one of the following areas: payment operations and processing, payment technology, back office banking operations that includes research and balancing. • Must have excellent communication skills and be customer and team oriented. • Must be well organized with the ability to multi-task.

What would be nice for you to have:

• Associates Degree. • Familiar with Jack Henry payments products and services.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.