Payment Support Specialist

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $20.45 - $23.80 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is support internal and external Merchant and/or Commercial customers in person, over the phone and via email.

Essential Functions

• Handle service issues professionally, including complex issues that may involve independent research as well as direct communication with vendors and/or the clients in order to ensure problem resolution

• Serve as focal point for a significant number of customer inquiries and ensure customer retention by answering questions and/or resolving concerns professionally, accurately and in a timely fashion

• Work independently to research and address complex tasks and issues through utilization of industry knowledge, experience and research including invoice processing

• Act in leadership role when needed to manage day to day workflow for area

• Support team members in handling more complex customer and technical situations as well as during formal and informal training/coaching sessions

• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Strong understanding of invoice processing and exceptions management

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate’s degree in Business Administration or equivalent combination of education and experience required

• 2+ years customer service, call center and/or operations experience required

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Payment Support Specialist job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.45 to $23.80 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

#LI-Hybrid

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:

Full time