Payments & Billing Specialist

Description

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more. 
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.

As a Payments & Billing Specialist at Artlist, you won't just be another team member – you'll be a vital part of our success story. You will be responsible for monitoring payment performance metrics, identifying and troubleshooting payments related issues, looking for ways to improve the company's payment performance. In short, you will be the Sherlock Holmes of Money! You will work closely with fraud prevention, data analyst, R&D, customer support, and product.

Wake up for this:

• Daily monitoring of payments performance metrics (review dashboards, alerts, reports etc)
• Leverage analytics to drill down into payments data to find trends, identify discrepancies, and points for improvement, as well as look for business opportunities
• Reconcile payments and keep the billing system in sync with the processors
• Collaborating closely with vendors to resolve outstanding technical issues related to payments and billing processes
• Work jointly with customer support team to address complaints related to payments
• Produce reports and recommendations for management 
• Partner with Data, Product, Dev teams to solve problems at scale

Requirements

• Experience in transaction monitoring, financial analysis, or a related field, preferably within the fintech or e-payments industry
• Understanding of payment processing systems
• Excel Intermediate Proficiency- Must
• SQL Beginner to Intermediate Proficiency - Must
• Mixpanel, Fullstory- advantage
• Experience with billing systems such as Zuora, Chargebee, Stripe billing- advantage