Payments Product Owner

Job Overview

The Product Owner will work closely with the foreUP product and development teams, as well as with clients and other internal and external stakeholders, to support the direction and strategy for our products.

This position will be in charge of informing the group of engineers, designer, and QA testers about the product vision, strategy, and direction. They act as the primary line of communication between the business stakeholders and the delivery teams, who will design, build, and test our products. The Product Owner also will need to be able to communicate to comprehend our business prospects, translate them into a polished and manageable backlog, and manage the team's deliverables.

Responsibilities & Duties

• Serve as Owner of the products; ensure products are meeting and exceeding the needs of external customers and prospects to expand addressable market and reduce/eliminate churn as well as internal stakeholders to allow for ease of implementation and support.
• Maintain focus on technological trends and competitive landscape to drive innovation.
• Serve as the Gatekeeper of the product backlog and primary feedback loop owner regarding product enhancements, issues, bugs and/or tasks related to the products.
• Escalate and timely communicate issues, related updates, and resolutions to internal stakeholders as appropriate.
• Share and contribute meaningful ideas to achieve overall product success, while balancing needs of external customers, expansion of addressable market, ease to support and implement, and churn reduction in mind.
• Coordinate with product leadership, customers, and team to complete research, develop specifications and user stories for the developers that satisfy business requirements and align with the business value.
• Provide timely feedback to internal stakeholders on plan for resolution; as appropriate, identify which bugs or enhancements will be worked and/or will not be prioritized.
• Play an active role in mitigating impediments impacting successful team completion of Release/Goals; participate in testing and release readiness as required.
• Assist with configuration and communicate availability of new features in demo environments.
• Act as the go to person/liaison for answering questions the development team has about business rules and product behaviors, and/or other internal stakeholders regarding the respective products.
• Assist in Rollout/Management/Feedback gathering where applicable.
• Assist in reviewing educational and marketing materials pertaining to the product lines.
• Deliver product releases and assist with release note creation/educational efforts with quick time-to-market and optimal resources.
• Develop successful launch plans working directly with implementation, project management and support services, marketing, sales, and our customers.
• Participate (when appropriate) in additional activities to support the education, marketing and/or success of the product such as webinars, shows, monthly/quarterly update meetings, and/or other activities as applicable.
• Lead/Assist/Participate (as applicable) in all Scrum ceremonies.
• Perform other responsibilities pertaining to the product, as assigned.

Qualifications & Experience

• BS/MS degree in Business, Engineering, or related field preferred
• 3+ years work experience as product owner, business analyst or subject matter expert in SaaS Payments/Accounting/POS software applications, financial services/fin-tech industry.
• General accounting, PCI compliance and card brand knowledge (preferred)
• Excellent oral and written communicator up, down, across and outside the organization.
• Strong critical thinking, analytical and data-driven decision-making skills.
• Comfortable working in a fast-paced environment with a strong sense of urgency and accountability
• Experience with bug/issue/enhancement tracking, project management software
• Excels in ability to prioritize, influence decisions/decision makers, and handle objections
• Excellent active listening, negotiation, communication, and presentation skills
• Ability to manage numerous diverse projects and multi-task with ease
• Experience with JIRA, Productboard, Pendo, and/or Figma a plus

Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.