Payments Specialist

Department: Finance

Report to: Head of Payment Operations

Location: Singapore, Hybrid

About Us

At Kape Technologies, we believe in protecting online privacy and security for everyone. As one of the leading VPN providers, we help millions of users worldwide maintain their anonymity, access restricted content, and stay safe on the web. We're a fast-growing company that thrives on innovation, agility, and the expertise of our global team. Join us and play a crucial role in shaping the future of online freedom and privacy.

Role Overview

The Payment Operations Specialist will be responsible for ensuring the smooth processing of payments across our global customer base. This includes working closely with internal teams and payment partners to monitor and optimize payment processes. You will monitor and manage chargebacks and fraud alerts, working to mitigate potential risk. You will help ensure that customers have a seamless experience, manage payment issues, and drive continuous improvements in our payment operations.

Main responsibilities:

• Handling communication and relationships with the payment providers
• Managing fraud and chargebacks to mitigate potential risk
• Creating various reports that support the business use cases
• Analyzing payment flows and interpreting corresponding results
• Perform daily and monthly reconciliations of payment transactions, ensuring the accuracy of payment data across different systems
• Investigating and solving payment errors resulting from payment processing
• Seeking optimizations in terms of flows and processes
• Overseeing the implementation of new payment and fraud features, tools and solutions
• Monitoring of conversion rates, trends, and fluctuations of payment flows
• Working together with the marketing, technical, and support teams to expedite projects
• Setting up payment rules, flows, and different configurations according to business needs
• Documenting business requirements for payment-related projects
• Supporting new feature rollouts and new initiatives
• Keep sensitive information and/or issues secure

Requirements: 

• Min 2 years of experience in Payments or a FinTech environment preferred
• Knowledge of data-driven payment acceptance, data analysis, and fraud prevention
• Proactivity and ability to communicate ideas and information in a structured manner
• Ability to create, analyze, and interpret payment reports