Payments Specialist (Casino)

Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game.

We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that includes sweepstakes promotions and loyalty rewards. We provide sports fans with fun, engaging, and free-to-play alternatives to real money gaming.

Job Summary: 

We are seeking experienced Payments Specialists to join the team. The successful candidate will validate players' purchases and redemptions, ensuring all transaction-related inquiries are handled accurately and efficiently.

Key Responsibilities:

• Handles day-to-day purchases and redemptions related to player issues and ensures that clear resolutions are provided to the player promptly.
• Verify and validate transaction details, amounts, and payment methods, to ensure all possible errors are reviewed.
• Validation of mail-in credits and communicating credit statuses to the player. 
• Work closely with other departments to ensure smooth resolution of purchases and redemptions issues.
• Perform manual credits of funds and experience points (XP) as needed.
• Utilize payments-related systems when cross-referencing payments related data.

Qualifications:

• Experience within the Risk and Payments area in an iGaming company is preferred.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Knowledge in Casino is a plus
• Minimum of 6 months experience in Casino for external applicants

We are a multinational company with our headquarters based in Philadelphia, and offices in New York, Austin, and Sofia, Bulgaria. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is welcoming and friendly, and the work that we do is always interesting and rewarding. Wherever we are in the world, we pride ourselves on being a close-knit, focused team that is:

Welcoming and Friendly

We want to reflect the diversity of the cities we serve. By creating an inclusive culture where everyone can thrive, we’ll make Fliff better for employees and customers alike.

Lively and Creative

We respect and value each other’s ideas, experience and expertise. There is no such thing as a bad idea; only ideas that are executed and ideas that are discarded after consideration.

Stimulating and Rewarding

We know bright minds love a challenge, and we understand your desire to see your hard work pay off. We’ll make sure your daily tasks align with your career ambitions as we grow together.