Payments Support Representative

About the Role

The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

Your Area of Focus

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
• Conduct research and communicating with customers to validate the identity of businesses applying for access to Tebra’s payment processing services
• Escalate concerns about the validity of a business’ identity or general candidacy for using Tebra’s payment processing services
• Respond promptly to customer inquiries regarding Tebra’s payments processing products or services
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of Tebra’s payment process.
• Ensure customer satisfaction and provide professional customer support

Your Professional Qualifications

• 12-month minimum experience in Customer Support or in Customer Support for a SaaS company- ideally, Fintech with an emphasis on financial risk management.
• Demonstrated professional and friendly demeanor with customers.
• English Communication Skills – oral and written.
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with tech support – desirable.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
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