Payroll Account Specialist

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

This role serves as the primary client contact for all payroll inquiries and requires exceptional attention to detail and problem-solving skills, excellent customer service support, and the ability to troubleshoot technology issues. The successful candidate will respond to frequent and urgent requests for information and reporting about all payroll matters. You will also have regular project responsibilities that advance the payroll team and its capabilities. You will play a key role in Procare HR’s ability to care for people who care for people. 
Responsibilities

Payroll Processing, Auditing and Reporting

• Prepare and audit client payrolls including tax changes, deductions, retroactive adjustments and time entry adjustments
• Update, audit and maintain employee-level information
• Ensure compliance with all garnishment and support orders including federal, state and local tax withholding
• Ensure compliance with existing payroll policies and procedures
• Prepare and deliver invoices, GL and regulatory and client-specific reporting
• Ensure compliance with benefits plans, labor laws, and payroll tax related matters
• Assist in year-end payroll activities and other projects
• Engage Finance and other departments and locations in the resolution of payroll issues
• Continuously evaluate and suggest improvements to payroll processes
• Assist in documenting payroll policies and procedures
• Assist in developing new tools and resources for payroll processing
• May train other team members in payroll policies, processes and procedure

Payroll Client Relationship Management

• Serve as the key contact for client payroll managers and supervisors
• Commit to excellent customer experience and achieve client experience targets
• Address payroll complaints, resolve problems and communicate effectively
• Demonstrate appreciation for customers and build long-term customer relationships

Payroll Platform Super User Support

• Serve as an expert in payroll functionality, capabilities, rules and regulations
• Troubleshoot, train, educate and support client employee payroll (Helpline escalation and supervisor engaged)
• Troubleshoot, train, educate and support client payroll admin, managers and supervisors

Additional Duties & Responsibilities

• Understand basic navigation of other HRIS modules
• Maintain basic knowledge of overall HR administrative policies, practices, and services such as benefits, leaves of absence, and workers compensation
• Serve as a back-up to employee HR helpline

This Role is a Good Fit if You

• Have an associates degree, or equivalent experience
• Possess 2+ years of experience in payroll processing and taxes in a high volume, fast-paced multi-state environment
• Are experienced with human resources information systems (UKG Ready, Workday, etc.)
• Exhibit excellent customer service, including verbal and written communication skills
• Have the ability to work well autonomously and within a cooperative team in a fast-paced and deadline-oriented environment
• Are customer-service focused - we are in the business of caring for people who care for people

The Perks

• Flexibility!
• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
• Company paid parking at HQ – located near public transport in the vibrant North Loop

Join us in reshaping the future of HR services!