Payroll Associate (Hybrid- Jax Fl based)

Job Summary

Perform and coordinate various technical activities and analyses during payroll cycles for BCBSF and subsidiaries to control correct data output and ensure Federal and State regulatory compliance and audit procedures are followed. Act as advisor, educator and consultant to internal and external business partners in the administration of payroll, compensation and benefits policies while maintaining employee earnings history to ensure accurate state income tax reporting, quarterly state unemployment and W-2 reconciliation. Answer incoming calls, emails and chats with first contact resolution utilizing their knowledgebase and general understanding of Payroll & HR policies/programs. Support includes benefits, compensation, employee relations, employee self-service. Manage the overall resolution of incoming calls and will triage initial calls and open and manage cases that require additional research and expertise.

Notice: This role is primarily remote with some on-site work required at our Corporate Headquarters in Jacksonville, FL. The preferred candidate for this role will live within a drivable commute of Jacksonville, FL.

What You Will Be Doing:

• Create and maintain SOPs for Payroll Operations; provide research for other departments regarding TNL & paycheck issues; Assist system administrators with testing; maintain Bank ID table; Regression testing of test databases after refresh to verify payroll functionality; audit & correct Comp Leave Audit Report; Identify & Implement process improvements

  Acts as first contact for simple to moderate payroll issues, benefits and pay policies and provides resolution or, if needed, escalates issue to appropriate person.

  May maintain employee earnings history and works with staff to ensure accurate earnings reporting.

  Utilize knowledgebase and general knowledge to support issues resolution, provide counsel or identify when case escalation is appropriate.

  Provide high touch employee service that meets expected service levels and business performance goals.

  Coach callers in the use of self-service.

• Create pay-lines for payroll processing; run post payroll processes and restart time administration processes; process severances; process retroactive payments; load special pays for payroll processing; audit & correct T&L Data Audit, UNUM report, Break Audit; Schedule calcs, reports & less than 40 emails prior to Payroll processing; Load EPP and holiday hours to timesheets (when needed)

  Performs functions needed to process payroll in compliance with State and Federal regulatory requirements as it relates to employee's pay

  Identifies through reports and analysis potential pay discrepancies or anomalies and makes system updates or works with others to determine resolution

  Perform transactional and administrative work and data entry, which includes Benefit corrections, Severance, PTO Donations, Deduction Set up, Direct Deposits, Duplicate W2s and Paystubs, Garnishments, Writs, Levies, Child Support, Bankruptcies, Military Differential, STD coding and manual checks, Subpoenas and Workers Comp Statements, Security Requests, Verifications, as required while maintaining data and system integrity & Support the integrity of employee records and HR data.

• Works collaboratively within a team to share ideas, ownership, and accountability for driving improvements and consistency of execution for key HR processes. -

  Provide feedback on employee issues and the knowledgebase so that management can address and improve tools. -

  Participate in scheduled and ad hoc training in order to improve policy and process acumen.

  Assists in the research, data collection, and information reporting to identify and recommend process, procedure, and/or system improvements for payroll operations to ensure quality and customer satisfaction.

• The essential functions listed represent the major duties of this role, additional duties may be assigned.

What You Must Have:

4+ years related work experience. Experience Details: HR experience to include payroll experience.

High school diploma or GED

Demonstrated working knowledge with Microsoft Office products is required (Word, Excel, Outlook, SharePoint) Demonstrated strong interpersonal, verbal (phone) and written communication, as well as active listening skills to handle a volume of inbound inquiries from employees; position continually requires demonstrated poise, tact and diplomacy

What We Would Prefer You Have:

Knowledge of Payroll & HR policies and procedures.

Associate or Bachelor's degree in related field

Experience working with PeopleSoft

Demonstrated working knowledge of Microsoft Excel & Word

General Physical DemandsSedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, Short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan includes employer contribution and employer match;
• Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Hourly Pay Range: $23 - $26

Hourly Pay Range: $23 - $37

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.