Payroll Manager - LATAM

Immedis is a purpose-built, global payroll platform that supports the complete end-to-end payroll cycle and provides advanced reporting and real-time data analytics - addressing its client's global payroll needs in 150 countries worldwide.

Immedis is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 7 consecutive years, a "Best Workplace for Women" for the past 3 years and most recently, we were delighted to be recognised as a "Best Workplace in Tech" for the accreditation first year.

Immedis is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognized as a Great Place to Work for 7 consecutive years, a "Best Workplace for Women" for the past 3 years and most recently, we were delighted to be recognized as a "Best Workplace in Tech" for the accreditation first year.

Our global footprint encompasses 35 offices worldwide and we do business across 100 countries daily. We have over 1,600 employees globally and are currently looking for the newest member of our team.

What will you be doing?

• Ensure that the team follow all procedures and policies in relation to partner and customer communication and interaction.
• Payroll process for all clients:
  • Support the Geo team during annual leave and public holidays as required.
  • This would include but is not limited to, end-to-end payroll process and CSP management between customers and partners.
• Support with the day-to-day payroll delivery for customers and partners as required
• Oversee client deliverables via payroll monthly operational calendar.
• CSP (Customer Support Platform) monitoring the number of tickets, first-time acknowledgements, and proper processing, in line with the SLA
• Work on issues escalated by customers or Customer Engagement Partners (CEP) directly to you.
• Direct Geo Team interactions to build relationships and provide consistent and reliable customer services.
• Oversee payroll reconciliations to include Payment and Tax Receipts processes:
  • Validate with the Geo team, at the end of every month payments have been released, POP of payments posted, and receipts received.
  • In the instance where receipts are not provisioned until the following month, you maintain the responsibility to provide receipts.
  • Anytime receipts are not provisioned - this MUST be escalated to the partner team immediately by you, where the receipt is applicable only.
• It is expected to work your own initiative, maintain your own task list, and identify additional items of work required, updating upper management regarding issues of conflict or priority.

Requirements

• Minimum 2 years of experience with operations at scale and delivering on defined metrics.
• You are a great communicator: you will have to inspire, motivate and lead a team in Payroll Operations.
• Excellent Organisational Skills, Excellent Communication Skills, Excellent Analytical Skills
• Thorough approach to work and attention to detail
• Strong and positive team player combined with interpersonal skills. Have a growth mindset and encourage other members of the team through continuous feedback.
• Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
• You are a problem solver! You will be executing projects that improve customer and internal operator experiences.
• You are goal oriented: You plan and design the resources and tasks necessary to ensure the delivery of the Service is at the expected level.
• You are passionate about service excellence: You are logical, analytical and have experience resolving team productivity or quality issues in efficient ways.

Benefits

Why work with us?

At Immedis, We are a community of like-minded individuals committed to excellence in everything we do. We create an innovative, collaborative, and supportive workplace that allows our brilliant people to unleash their potential.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package