Payroll Specialist

Do you enjoy solving problems and building lasting relationship with customers? Are you a determined, positive person who loves working with others? We are looking for a motivated Payroll Specialist to join our myPay Solutions team. Your knowledge and experience with payroll and customer service will make a difference to the professionals we serve and the companies we partner with across the country. Our Payroll Specialists are fully responsible for ensuring the successful payroll processing for a dedicated customer base, including phone and email communication.

About the Role

In this opportunity as a Payroll Specialist with myPay Solutions, you will:

• Provide an exceptional client experience through strong customer service (including responding to all phone and email questions in a timely manner).
• Meet performance objectives in quality, customer satisfaction, and payroll processing guidelines.
• Work across departments and functional teams in a professional and constructive manner on behalf of our customers.
• Be available via phone and e-mail to assist with a wide range of client payroll issues and keep all relevant stakeholders apprised of any situations that arise.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

About You

You're a fit for the role of Payroll Specialist if you:

• Love customers and thrive on providing them with a high level of service.
• Have a HS diploma or GED (required) OR Associates or Bachelor's degree (a plus)
• Minimum 1 year of customer service experience (preferred)
• Minimum 1 year of payroll processing or related payroll experience
• Quick learner with strong research, problem solving, and troubleshooting skills
• Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
• Possess strong communication skills and ability to remain professional in all circumstances
• Thrive in a fast-paced, collaborative, high-pressure environment
• Ability to work overtime with a varied schedule including evenings and weekends (required)

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work, and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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COVID-19 Vaccination Status Information Requirement (US employees only):

Thomson Reuters is committed to ensuring the continued safety of our employees in regards to Covid-19. While vaccination is not required for consideration or employment at this time, to inform our site planning and policies, we require all Thomson Reuters employees to verify their vaccination status upon starting with the Company.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.