Job Description
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Duties and Responsibilities:
- Prepare and process semi-monthly payroll for exempt and non-exempt employees within US, Canada and Australia
- Upload Canada and Australia payroll data input into third party vendor system (PwC) for processing
- Process US payroll utilizing Workday
- Partner with global HR, Commissions and Accounting teams to ensure all payroll data is received timely to meet strict processing deadlines
- Coordinate with managers to ensure all hourly timecards are completed, reviewed and approved
- Process, review and analyze payroll for all pay groups
- Ensure accurate data for all new hires, employee changes, leave of absence and terminations
- Comply with state final pay requirements for termination payments and process in a timely manner
- Respond to and/or complete employment verifications and unemployment claims
- Monitor the payroll inbox and respond to email inquiries promptly
- Participate in Year End reconciliation along with Year Begin preparation
- Assist with payroll related audits
- Research and resolve payroll related inquiries from employees and management
- Perform other duties as assigned
Preferred Background
- Minimum of one year of payroll experience preferably with Workday
- Proficiency in MS Office as well as Google applications (Gmail, Slack, Google Sheets)
- Experience using JIRA ticketing or similar ticketing system a plus
- Must be proactive, efficient and possess strong communication and organizational skills
- Demonstrated ability to provide excellent customer service
- Detail oriented with high degree of accuracy and the ability to multi-task
- Canadian payroll and accounting experience a plus
- Must be able to work independently but also work well within a team environment
- Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) credentials a plus
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Date Posted
10/25/2023
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