Payroll Specialist

An overview of this role

As a Payroll Specialist you'll help ensure GitLab team members are paid accurately and on time by managing the details behind our payroll operations. You'll be a key point of contact for questions across all levels of the company using tools like Workday ADP and ServiceNow to research and resolve issues maintain precise payroll records and support critical processes such as year-end tax forms garnishments and employment verifications. In this role you'll collaborate closely with HR Legal Finance and Operations contribute to process improvements in a global all-remote environment and play a direct part in creating a reliable transparent payroll experience that supports GitLab's results-driven culture.

What You’ll Do

• Support accurate timely payroll processing through data entry review and maintenance of payroll records in systems such as Workday and ADP.

• Review research and respond to payroll inquiries from team members at all levels via ServiceNow ensuring clear customer-focused communication.

• Deliver instruction and basic training to team members on payroll tools and processes including time tracking pay statement access and related self-service features.

• Maintain update and audit payroll data with a high level of accuracy including handling clerical tasks like filing scanning and organizing both digital and paper records.

• Manage the garnishment process in partnership with ADP including uploading orders monitoring SmartCompliance workflows and ensuring proper documentation.

• Assist with year-end activities such as W2 processing and resolve W2-related questions from team members and external agencies.

• Create prepare and run standard and custom payroll reports from Workday ADP and other sources and distribute or store them according to internal guidelines.

• Collaborate with HR Legal Finance and Operations on payroll-related tasks and projects supporting compliance audits and continuous improvement of payroll processes.

What You’ll Bring

• Experience supporting payroll operations with a focus on accurate data entry record maintenance and clerical tasks such as filing scanning and document management.

• Proficiency with spreadsheets and word processing tools (for example intermediate skills in Excel and Word or similar tools like Google Sheets and Google Docs).

• Familiarity with payroll and HR systems such as Workday ADP or similar platforms with the ability to quickly learn new software and tools.

• Ability to provide clear service-oriented support to team members and external partners including handling inquiries related to pay W2s and employment verifications.

• Organized approach to managing multiple tasks and deadlines while maintaining high attention to detail and data accuracy.

• Effective verbal and written communication skills to collaborate with HR Legal Finance Operations and vendors.

• Demonstrated accountability adaptability and teamwork with a focus on delivering thorough and reliable work.

• Openness to candidates from varied backgrounds with transferable skills in data entry customer service and administrative support.

About the team

The Payroll team at GitLab is responsible for ensuring accurate timely and compliant payroll processing for GitLab team members across multiple regions supporting our all-remote asynchronous way of working. You'll join a cross-functional group that partners closely with HR Legal Finance and Operations to maintain payroll data integrity manage time tracking and garnishments respond to internal and external inquiries and support key activities like year-end tax reporting. The team is focused on scaling processes improving documentation and using tools such as Workday ADP and ServiceNow to deliver a reliable transparent payroll experience that enables GitLab team members to focus on co-creating the future.