Payroll Support Supervisor

The root of the word culture comes from the Latin word meaning “to care”. At its core, our culture is about caring; caring for our customers, our employees and the communities we serve. Relationships drive everything we do and how we do it. Bangor Savings Bank is committed to maintaining an environment that fosters diversity, inclusion, collaboration and continuous growth. Our invigorating culture and strong values lead to our continued recognition as one of the “Best Places to Work” in Maine and New Hampshire.
Bangor Payroll is an exciting division of Bangor Savings Bank which continues to experience incredible growth! If you are interested in joining our dynamic, fast-paced environment accompanied with future career growth opportunities, this is the job for you! Bangor Payroll is looking to add a Payroll Support Supervisor to our team. This specific leadership role will focus heavily on customer experience and employee development.

What You’ll Need to be Successful:

• Superb customer service skills with a passion for strengthening customer and employee relationships
• Attention to detail and emphasis on accuracy
• Passion for coaching and employee development
• Prioritizes tasks and demonstrates excellent time management skills
• Collaborative mindset with the ability to also work independently
• Must embrace technology, be detail oriented, and possess excellent interpersonal skills
• Ability to work in a fast-paced team environment
• Teachable and embracing of feedback as a means of continuous improvement
• Critical thinking and problem solving skills
• Direct and professional communication skills

Responsibilities:

• Leads a team of Payroll Support Specialists that support and maintain an assigned portfolio of clients
• Responsible for the continued growth and development of direct reports
• Provides exemplary service and support to client base while resolving issues and concerns in a timely fashion
• Identifies opportunities to develop efficiencies for their team and clients
• Day to day responsibilities vary based on the needs and complexity of clients and team
• Ensure clients receive a “matter more” experience while embracing our invigorating culture
• Commitment to education and professional development by participating in our robust and interactive trainings
• Interacts harmoniously and effectively with others, focusing upon the attainment of department and bank goals through a commitment to teamwork
• Ensures that clients are receiving maximum value from our products and services
• Establishes and maintains a positive working relationship with both clients and teammates

Preferred Qualifications

• High School Diploma or equivalent required
• College, business or professional training preferred
• Payroll experience is helpful, but not required
• Strong communication skills, verbal and written required

Physical Demands/Conditions Requirements:

• General office environment
• Moderate lifting (to 35 lbs.) required
• Moderate reaching, walking, sitting and standing required
• Occasional in-state travel required for client training

Equipment Used:

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.