Payroll Team Leader

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Payroll Team Lead you will be responsible for overseeing and optimizing the end-to-end payroll process for multiple countries within our SAP system. You will lead and develop a team of 10+ payroll specialists ensuring accurate compliant and timely payroll delivery while fostering strong client relationships.

Key Responsibilities

Team Leadership

• Build and lead a high-performing payroll team through effective recruitment development and performance management.
• Drive team performance by setting clear objectives and tracking key performance indicators.
• Foster a collaborative and supportive team culture through regular communication and mentorship.
• Optimize team efficiency by managing workload distribution and prioritizing tasks.
• Represent the payroll team in client meetings and act as a primary escalation point.
• Owns the management and improvement of SLA and KPI performance.

Payroll Operations

• Demonstrate in-depth expertise in Polish payroll regulations and processes.
• Oversee the entire payroll cycle from data collection to payment disbursement ensuring compliance with legal and company standards.
• Collaborate with internal and external stakeholders to resolve payroll issues and drive process improvements.
• Utilize SAP and other relevant systems to efficiently manage payroll data and generate accurate reports.

Customer Service

• Provide exceptional customer support to the team members and client employees by addressing their concerns and needs.
• Optimize team efficiency by managing workload distribution and prioritizing tasks.
• Continuously seek opportunities to enhance the payroll service delivery experience.
• Build strong relationships with the client and client employees through open communication and timely resolution of inquiries.

Required Technical and Professional Expertise

• Proven minimum 3 years experience in managing payroll teams of at least 10 employees.
• In-depth knowledge of payroll processes. Knowledge of German and Swiss regulations would be an asset.
• Strong analytical and problem-solving skills to identify and resolve payroll issues.
• Excellent communication and interpersonal skills to build relationships with clients and team members.
• Proficiency in SAP payroll systems and MS Office Suite.
• A results-oriented mindset with a focus on process improvement

Preferred Technical and Professional Expertise

• n/a