Payroll Technical Support Engineer

• 4+ years of technical support experience supporting Payroll applications Payroll platforms HRIS systems or HR SaaS applications
• Strong understanding of payroll systems payroll data flows and payroll-related business processes - Required
• Experience in troubleshooting complex customer issues and performing root cause analysis.
• Experience supporting enterprise customers in a technical support or escalation environment.
• Experience working with APIs integrations webhooks and data synchronization processes.
• Familiarity with SQL and database concepts including the ability to query or analyze data during investigations.
• Ability to analyze workflows and identify configuration gaps
• Demonstrates a proactive self-starter mindset with the ability to take initiative and drive tasks forward independently requiring minimal supervision

• CPP FPC or equivalent payroll certifications.
• Experience supporting multi-state payroll platforms.
• Experience supporting Benefits Administration products.
• Basic scripting or HTML/CSS knowledge.
• Experience working in a high-growth SaaS environment.

• Investigate and resolve issues impacting payroll runs taxes benefits and reporting
• Support customers during critical payroll cycles with urgency and precision
• Ensure accurate data flow between Bob and payroll systems/integrations

• Advise customers on payroll configurations and best practices
• Troubleshoot issues related to US payroll compliance and workflows
• Help customers understand how system setup impacts payroll outcomes

• Translate payroll challenges into product feedback and improvements
• Partner with Product and Engineering on payroll-related enhancements
• Advocate for customer needs in technical discussions

• Identify misconfigurations and potential risks early
• Recommend process improvements and system guardrails
• Contribute to documentation and payroll best practices

• Equity in a global high-growth HR tech SaaS leader
• 401(k) with a 3% company match effective the month following your start date
• $2500 employee referral bonus

• Medical dental and vision coverage from day one
• $1920 annual wellness stipend to support your physical and mental wellbeing
• Annual Headspace membership and expanded wellness benefits

• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)

• Generous paid time off and company holidays to rest recharge and enjoy
• Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Your birthday off - plus a special gift from us

• Home office allowance to set up your ideal workspace

• Two paid Social Impact days each year to give back to causes you care about
• Frequent team and company social events both in-person and virtual
• Dog friendly office

What We Do

HiBob helps modern mid-size businesses transform the way they manage people giving HR and managers all they need to connect engage develop and retain top talent. Since 2015 we’ve achieved consecutive triple-digit year-over-year growth all backed by our amazing team of Bobbers from across the globe making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive data-driven and built for the way people work today: globally remotely and collaboratively. Fast-growing companies across the globe such as Huel What3words Fiverr and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Why Work With Us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly shy precise funny bold kind honest brilliant or anything in between we’re waiting with open arms. Come join us.

Gallery