PCI Technical Support Representative - Bilingual German

Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Responsibilities

• Guide customers through the PCI assessment questionnaire
• Provide consistent quality service to our customers
• Handle inbound customer inquiries over the phone, chat or emails
• Identify customers’ needs, clarify information, research every issue and provide guidance
• Accurately enter customer details into database
• Use problem-solving ability to understand customer’s technical problems
• Provide timely follow-up to resolve customer’s inquiries
• Handle customer complaints respectfully and professionally
• Provide support in German (verbal and written)

Qualifications

• Customer service experience preferred
• Ability to multitask
• Excellent communication skills and phone etiquette
• Team player
• Skilled in Windows, all internet browsers and understanding of computer networks
• Bilingual - German (verbal and written)

Eligibility Requirements

• Must be willing to submit to a background investigation and drug test as part of the selection process.
• Bilingual - German (verbal and written)
• Stable ethernet connection

Job Type

• Full-Time

Schedule

• Monday to Friday
• Hours may vary between 2 AM to 7 PM CT 

Work Location 

• Dallas, TX

Benefits

• Health insurance 
• Health savings account
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Disability insurance
• Childcare assistance
• Education reimbursement
• Fitness membership
• Volunteer time off

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

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