PDS Analyst

Job Description

PDS Analyst

Senior Process Associate

Phoenix, AZ

In the role of Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

Responsibilities may include but are not limited to:

• Provider Data Management : The agent reviews the claim which has provider data issues and failed to select a provider automatically
• Check Facets application if the provider record exists using the data provided in the claims like NPI (National Provider Identifier), Tax ID number, Provider group information
• Correct existing provider record if needed to be able to process the claim
• Set up new provider non-participating record through Front end facets if the provider data does not exist in the system.

Qualifications

Basic

• High School Diploma or GED Equivalent
• At least 1 year of experience related to the job description

Preferred

• Experience in BPO would be an advantage but not mandatory
• Able to use MS-office for necessary tracking of work completed and creating reports from the same.
• Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
• The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy
• The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

COVID-19 Considerations:

Vaccination required.

Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely:

This role is temporarily remote until company's decision to return to office.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.