Peer Specialist / Outreach Coordinator

Job Summary

The Peer Specialist serves as a role model, mentor and motivator to support guests in developing skills, confidence and relationships as part of their mental health recovery. The peer specialist collaborates with a team of other peer specialists, peer manager and crisis team to offer hope and recovery-based support in our drop-in and Living Room programs. The peer specialist provides direct peer recovery support based on their own lived experience.
The peer specialist will also assist with coordinating outreach efforts to promote the Living Room Services. The peer specialist will build and maintain relationship with other social service organizations including 988, hotlines, warm lines, first responders, medical personnel, etc. This outreach peer specialist should look for creative ways to develop materials for marketing and promoting the program.

Essential Responsibilities and Metrics:

• Greet and welcome all guests who attend the Living Room and Drop-in Center.
• Provide mentorship, advocacy and strength-based and recovery-based support to Living Room and Drop-in Center guests.
• Provide individualized guidance, mentoring and support, as directed by the guest’s personal goals for recovery.
• Inquire about guest’s safety and current needs and engage in crisis assessment as needed with the support of the Crisis Team.
• Help to engage guests who appear to be isolated and withdrawn.
• Share appropriate and professional level of lived experiences to express empathy, establish trust and connection as part of the recovery-based model.
• Collaborate with mental health team to create a safe, supportive and welcoming environment for all guests served in the Living Room and Drop-In Center.
• Responsible for coordinating outreach efforts to promote the Living Room Services
• Build and maintain relationships with other social service organizations
• Look for creative ways to develop materials for marketing and promoting the program

Quality and Compliance Performance Expectations:

• Participate and complete mandatory staff training, CRSS training, and attend events as assigned.
• Attend staff meetings and weekly supervisions.
• Stay up-to-date and informed about referrals, community programs, and other programs via the Clinical Campus resource.
• Remain diligent about checking emails on a consistent basis and responding with 24 business hours to emails. Check Team Messages and all correspondence while clocked in during your shift.
• Contribute to the overall cleanliness of The Living Room space including daily clean-up.
• Request time off in advance via Paylocity App and communicate with other peer specialists and manager to assist with shift coverage as needed
• Maintain accurate reporting of guest attendance

Qualifications

• High School Diploma or GED required. Completion of CRSS training preferred.
• Bachelor’s Degree Preferred
• Willing to obtain CRSS within 2 years of employment
• Life experience as a consumer of mental health services and be willing to share recovery experiences to inspire hope and change in others.
• Strong interpersonal, communication, empathy and relationship building skills to establish trust and connections
• Detail oriented with above average organizational skills
• Strong interpersonal and organizational skills
• Excellent customer service skills; communicates clearly and effectively
• Ability to work in a fast-paced environment and plans and prioritizes to meet deadline

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