Pega System Architect

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:

Unum is hiring a Pega BPM Systems Architect with an active "Certified Pega Lead System Architect" certification.

This candidate must be experienced in the latest Pega version with some integration experience with AI/ ML having completed at least two end to end implementations. This candidate should have experience with Agile/ Scrum and BPM systems such as Pega. This is a key role within the Digital Transformation team and will be responsible for implementing high-quality, innovative software solutions.

A successful candidate will need to exhibit strong consultative skills, adaptability, and a high degree of sense of urgency and ability to meet tight delivery schedules. An understanding of Core SDLC principles/ process workflows and comfortability with implementing best practices pulled directly from industry experience are key to this role. Additionally, the candidate will need to ingratiate themselves to the organization quickly and exhibit an understanding of the cultural elements from an IT perspective. Further, working with the product organization to find balance and consistency in delivery.

In the first 90 days, this person should expect to skillfully adapt to complex workflows, providing Project Management directives to technical staff. They will work to make/identify improvements that will aid the team in standardizing workflows and best practices for tool usage within the organization. This opportunity will provide a successful candidate with a clear onramp to career progression including training, mentorship, and professional enrichment.

The Digital Transformation team executes across various journeys using multiple technologies : ServiceNow, Pega, OpenText etc. As we are increasing the footprint of these technologies within Unum and implementing more programs using these technologies.

Job Specifications

• Bachelor of Computer Science, with Master's degree, is preferred, or equivalent relevant experience
• Experienced in architecting complex solutions using Pega 8 and above, minimum Pega 8.x Certified Lead System Architect
• Passionate about the customer - motivating self and others to create innovative solutions that will excite and delight the customer
• 5+ years of successfully delivering software products in a complex, enterprise environment.
• Experience with PegaChat, Pega Mobile is preferred
• Natural Language Processing (NLP)experience preferred
• Experienced in Agile development/methodologies, Test Automation and TDD, CI/CD, Dev ops
• Insurance domain experience is preferred, experience in Customer Service Framework for Insurance preferred
• Experience in setting up a robust Pega Production support process and defining Pega technical governance best practices
• Working knowledge of AI ML having completed at least two end to end implementations required.
• Experience in setting up a robust Pega Production support process, defining Pega technical governance best practices and migration from legacy technologies to Pega is preferred
• Proficiency in java scripting strongly preferred

Principal Duties and Responsibilities

• Understand the business needs and designs solutions to enable the desired capabilities.
• Provides technical leadership and direction across a BDH or Value-stream
• Collaborates with Sr. Architects on the creation and application of technical roadmaps, standards, tooling and frameworks required to create a modern, high quality, rich application suite.
• Recognizes potential strategic application of IT, and initiates investigation and development of innovative methods of exploiting IT assets, to the benefit of organizations and the community. Plays a leading role in improving the interaction and understanding between the business and IT.
• Completes the design of an application and drives the advancement of the reference architecture.
• Advances architecture roadmap for business area(s) by recommending third party/cloud solutions and Prototyping initiatives
• Co-ordinates or participates in tool, technology and service selection, risk assessments and sunsetting in conjunction with technical and business stakeholders ensuring consistency with existing business needs and architectural sustainability.
• Ensures that solutions delivered have an excellent customer experience, are secure and scalable, comply with best practices and open standards.
• Look for ways to utilize modern technologies to solve business problems - including AI, Digital platforms, and automation.
• Actively looks for solutions that are buy over build and are cloud based.
• Ensures application solution design conforms to agree upon quality attributes such as performance, fault tolerance, etc.
• Ensures product backlog has appropriate technical stories and participates in their prioritization
• Resolves architectural uncertainties through prioritization, planning, and execution of architectural sprints and reprioritizes Technology Roadmap and portfolio backlogs based on outcomes
• Plays an active role in creating and communicating new technical solutions to business partners
• Responsible for application quality from design and implementation to deploy and run.
• Responsible for the design, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area, and recommending areas where new investment is merited.
• Responsible for communication and collaboration with senior stakeholders
• May participate in the actual Design, coding, configuration, testing and maintenance of software deliverables using agreed upon standards and tools.
• Maintains depth of technical understanding of third party/cloud solutions and Unum's implementation of solutions.
• Evaluates technical impacts from and coordinates implementation of new product releases.
• Will participate in code reviews and sprint retrospectives;
• Ensures agile teams are adopting best software development practices including manual and automated testing, continuous Integration techniques, automated deployments, etc.
• Ensures an innovation culture in the team by continuous improvement of deliveries
• Monitor application behavior in product to ensure that the application performance system stability are meeting business needs, and takes appropriate action.
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments

#LI-JW1

#LI-MULTI

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:

Unum