Develop test and deliver in-app Pendo content (guides tooltips announcements surveys) to drive product adoption. Serve as Pendo SME use analytics to optimize content customize guides with JavaScript train teams and partners and collaborate cross-functionally to ensure accurate on-brand in-product help and continuous improvement.

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious we know. That's why at Applied we're building a team that shows up every day ready to learn willing to try new things and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
We're hiring a Pendo Content Developer to be the driving force behind achieving Applied's goal to integrate modern in-product help capabilities within our software products through the Pendo platform. Your strategic approach to creating in-app messages walkthrough guides tool tips announcements surveys and other content will play a pivotal role in enhancing user experience increasing product adoption and driving customer success. You will work cross-functionally with Support Product UX (Design) Marketing and Customer Experience (CX) teams to create engaging content and optimize user experiences.
What You'll Do

• Create test and deliver high-quality customer-facing Pendo content
• Serve as the Pendo subject matter expert leveraging advanced analytics to drive adoption
• Train internal teams OEM partners and clients on Pendo best practices and workflows
• Collaborate with cross-functional teams and external partners to ensure accurate on-brand content
• Continuously improve content and processes using customer insights product knowledge and industry trends
• Leverage JavaScript to customize enhance and optimize Pendo guides tagging and analytics

We're Excited to Learn More About You
Your experience may include:

• 2+ years of Pendo content development and product marketing customer success or related experience
• Strong expertise in Pendo Engage + Adopt with excellent writing editing and attention to detail
• Experience collaborating cross-functionally and managing multiple projects
• Analytical problem-solving mindset with comfort using data and insights
• Working knowledge of JavaScript
• Experience with Jira or CMS tools

You may have other skills or credentials including:

• Experience with Pendo Adopt
• Experience in an agency/brokerage and/or experience with Applied Products
• The ability to write and understand French
• Training or education experience or credentials

Location:

• This role is 100% remote within the United States

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical Dental and Vision Coverage

• Holiday and Vacation Time

• Health & Wellness Days

• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-ca/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $70000 - $94000 USD. To determine a new team member's starting pay we consider a variety of factors including someone's depth breadth and variety of experience skills and responsibilities. Depending on the role team members may also be eligible to participate in additional compensation plans such as bonus and commission.
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However candidate screening interviews and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied we don't discriminate and we are committed to recruit develop retain and promote regardless of race religion color national origin sexual orientation gender identity disability age veteran status and other protected status as required by applicable law.
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