People and Talent Manager

GitBook is a modern documentation platform. Our ambition is to empower technical teams by seamlessly integrating knowledge management into their existing asynchronous workflows. 

We're a fully remote who are building the future of work, inside and outside of our organization. 

You will be joining during a pivotal moment for GitBook. We've enjoyed great success since we were founded, and now we're taking conscious steps to take our company to the next level. 

That means you will have the opportunity to build, positively impact the trajectory of the company and enjoy the benefits of helping grow our company 20x.

📈 We have close to 25,000 sign-ups per month and 10% revenue growth month-over-month

💲 Profitable

🤝 Used by over 2M users and thousands of teams such as Adobe, Netflix, Apple, Snyk, and Google

💼 Backed by top partners such as P9 Capital, Notion Capital and Fly VC

🗺️ Amazing in over 15 countries across North America, Europe and Asia

As an early hire in the People Team at GitBook, you will have direct impact on "how we do things around here". You will partner with our teams as they scale, recruit great talent and help us grow as a people-first organization.

You will divide your time between Talent Acquisition and driving effective people programs, flexing up or down depending on our hiring volume. Like many dynamic startups, the responsibilities of the role may change over time, which requires flexibility and the ability to adapt.

You'll report directly to Lilian, our Head of People, and work closely with Luke, our TAM.

• Partner with our leaders to understand their hiring objectives and develop the right talent acquisition strategies
• Lead the end-to-end recruitment process for open roles. This includes actively sourcing candidates, creating compelling job ads and posting them on the right channels, creating scorecards, creating alignment between interviewers and driving the process forward while creating a positive experience for our candidates
• Be actively involved in the design of our employer branding and the careers page
• Provide best practices proactively when it comes to people systems and operations that ensure compliance with employment regulations and enhance team members' experience
• Create and maintain operational documentation, like contracts, employment agreements, playbooks and policies
• Execute a seamless on boarding and off boarding process, ensuring a seamless transition from candidate to employee and from employee to GitBook alumni
• Interface with people tools and systems (HRIS), ensuring all team member information is accurate and up to date in our systems, and help roll out new tools and initiatives as we grow
• Manage payroll directly for France and contractors, and liaise with payroll providers in multiple locations
• Act as the main point of contact for all People related questions throughout the team member life cycle, solving needs timely and delivering an exceptional experience
• Continuously update and refresh GitBook's internal knowledge base
• Manage tooling, ensuring usage of tools is safe and efficient
• Organize virtual get togethers, team events and async social check-ins
• Manage PTO calendar and reporting

• Partner with our Head of Data to scale the team with our two first Data hires
• Work on crafting our employer brand and updating our careers page
• Standardize and document benefits informed by best practices, benchmarking, and employment law
• Roll out our first ever HRIS
• Review, revise and rollout an updated handbook
• Be part of the project team to create and roll-out a remote-first compensation model

• Time to fill and Quality of Hire
• Hiring manager feedback
• Adoption of processes and policies
• Accuracy of People data
• Min 80% favorable responses in Team member experience survey

• Your People and Talent experience in early stage companies scaling at high-speed
• Your remote-readiness and understanding of how to manage People related challenges in a fully-remote setting
• Having a high degree of knowledge in People related topics - you're all about best practices, knowing what good looks like and then raising the bar
• Being adaptable in a fast-paced, ambiguous environment
• Being a team player, working well with team members from different backgrounds
• Communicating effectively async and sync, and increasing visibility on People initiatives and
• Your ability to self-manage and work smart - prioritize effectively, move fast but not rushed and deliver ambitious results with limited guidance
• Taking control and owning it, no such thing as “it’s not my job”
• Your experience working with Employers of Record (EORs)
• Your understanding of how to optimize and enhance the employee experience

First, we will take the time to review your application and we will get back to you within a week, regardless of our decision. 

We know that your time is valuable so we work to move the process along quickly and keep it casual. We're not believers in "gotcha" questions or checking for skills you'll never actually use at GitBook.

Here's what our process will look like:

• Meeting with the Head of People (60 min) to look for healthy alignment and understand your skills
• Discussion with the COO (60 min) to deep dive on your experience and skills
• Discussion with our TAM (60 min) to confirm that you will thrive in our culture and answer any questions about what it's like working here
• Meet the Founder call (45 min) with Samy, co-founder

We joke internally that GitBook is the best kept secret. It's not always clear from the outside looking in that we're a great company, with a positive environment and fantastic team. As a People and Talent Manager you'll appreciate that over 90% of our team members report having a positive experience at GitBook. When asked how they describe our culture, this is what came up (in order of how frequently it was mentioned):

• Supportive, approachable and friendly peers. Everyone is willing to help
• Flexibility, truly remote company. We can choose when and where we work
• Transparent. Open communication, feedback is listened to and actioned
• Safe space. It's ok to fail, we can ask any questions and there's no judement
• We care about people and treat them fairly
• Autonomy & trust by default

Of course we can always get better, and there are some things that you might find frustrating:

• We're still defining what success looks like for each person and this creates some confusion
• We need to create more opportunities to socialize and connect as people
• We're working on being more agile and iterating quicker
• We are (ironically) not great at documentation

The great news is that optimizing our culture is part of what you will help us do. You will see that every single team member is a value addition to our culture, and our company values are very present in our day to day:

• 🚀 Ambition (Aim higher)
• ✊ Ownership (Take control and Own it)
• 📈 Accountability (Be accountable to results)
• 🙋‍♀️ Care (Give a sh*t)
• 🏃‍♂️ Train (Grow yourself)
• 🤝 Genuine (Say it and accept it)
• 👯‍♂️ Team player (Leverage the team)
• 🏗 Architect (Plan & Build)
  
  

Come make your mark on building the future of work with us.