People Experience Enablement Leader

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About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
This role will build and develop a PX (People Experience) Enablement Team that helps create a best in class PX organization with a focus on driving performance excellence. This will require evaluating existing practices, understanding traditional market practices and being able to recommend and implement an approach that is best for Zoom.

• Partner with PX Leaders to identify priorities and develop a strategic plan for driving measurable impact across Zoom's global Workforce and Workplace.
• Own assessment of current PX practices, propose process improvements and drive implementation of changes.
• Build relationships across PX to influence and support effective deployment of projects and enable change
• Continued commitment towards process improvement. Identify and implement ways to make project/program delivery more efficient and streamlined. Leverage metrics and data to measure/ understand progress and demonstrate the impact of initiatives
• Partner with People Business Partners, Compensation, Benefits, Operations, Analytics and Learning and Development Teams to understand their needs and aid in building for the future.

Qualifications

• 10-15 years of professional work experience in consulting services, technology and/or Human Resources fields, including a minimum of 3 years leading and developing cross-functional teams
• Positive, can-do mentality with a high level of EQ and self-awareness.
• Possess an ability to thrive in a very fast-paced, constantly evolving global organization and operate independently and comfortably with ambiguity and complexity. Outstanding project management skills (needs analysis, resource, and project planning).
• Excellent advising, collaboration, organizational, leadership, and facilitation skills.
• Experience in change management is required.
• Experience in successfully inspiring change through data and storytelling.
• Ability to root-cause issues, match people's strategies to business strategies, and deliver global programs that get results.
• Team-oriented consensus builder who understands how to achieve support from diverse constituencies, creating outcomes where everybody wins in a matrixed organization.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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