People Operations Coordinator

The People Operations Coordinator serves as a resource to CLEAR team members on a variety of HR related needs, and plays an integral role in ensuring CLEAR team members have an environment where they can do their best work. This individual should have an aptitude for managing cross-functional relationships, communicating with precision, ability to work with ambiguity and working proactively are critical to success, as is the ability to navigate multiple priorities with attention to detail and a service-oriented approach.

What you'll do:

• Be a champion and advocate of the CLEAR mission, values and culture by developing and implementing innovative ways to bring them to life and foster employee engagement
• Act as employee’s first point of contact to answer questions coming in to the People email distro and through our ticketing system (Zendesk)
• Support our onboarding program across our global workforce, including contractors and interns to provide an outstanding and frictionless onboarding experience
• Provide operational support on employee lifecycle, including employee changes, org. updates and separations
• Ensure hygiene of employee data by updating employee data, changes and conducting periodic reviews
• Champion collaborative cross functional relationships with recruiting, IT, office managers, payroll, L&D, and hiring managers to ensure a successful hiring process and experience for employees
• Maintain HR systems such as Ultipro, Pingboard, Enboarder, WIN, and Zendesk, for data accuracy and consistency across all platforms, including pulling reports and assisting with system configuration and implementations
• Provide reporting to track key people metrics and derive actionable insights for opportunities or risks. This may include combining multiple data sets into a concise report for the leadership team, including analysis of demography, pulse surveys, hiring and attrition
• Support the ideation, implementation and documentation of people processes and programs. This may includes but is not restricted, onboarding, performance management, employee programs, engagement surveys and exit management
• Complete miscellaneous administrative tasks and special projects as assigned

How you'll measure success:

• Customer Service Response Time
  • Provide timely and accurate answers to employee questions within the established Service Level Agreements (SLAs)
• Onboarding Timeliness and Satisfaction
  • The time taken to complete key onboarding tasks for employees and contingent workers
  • Achieving overall positive team member feedback
• Proactive Issue Resolution
  • Success is quantified by the number of HR system and process inefficiencies and the speed at which these issues are resolved proactively

What you're great at:

• You're a collaborative, detail-oriented team player with 2+ years of work experience in People Operations or office administration in a high growth environment and have basic knowledge of People Operations and employee lifecycle
• You have a customer service mentality and can build rapport and trust with teammates, internal stakeholders, managers, and employees
• You have consistent, proven attention to detail; you understand the importance of getting the small stuff right and set a high bar for the quality of your work
• You are a clear, approachable verbal and written communicator with a sense of professionalism, nuance and discretion, even in challenging situations
• You are able to learn and adapt quickly, applying a growing range of skills and knowledge to a wide variety of situations without close supervision
• You can maintain the highest standard of confidentiality and discretion
• You have strong Excel/Google sheets and analytical skills
• Plus: HRIS administration in Ultipro or Workday

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you’ll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match. The base salary range for this role is $55,000 - $75,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

About CLEAR

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 15+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. 

#LI-Onsite