People Operations Coordinator

WPP is the transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries. We create transformative ideas and outcomes for its clients through an integrated offer of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.

WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide. We are quoted on the London Stock Exchange and the New York Stock Exchange. Key performance indicators for WPP (2020) include Billings of £46.9bn and Revenue of £12bn.

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Why we're hiring:

The WPP team is looking to add a People Operations Coordinator to support US/NYC-based activity for our People Operations team in London. Reporting to the Operations Manager in London, this hire will help to deliver core People support to our US colleagues. This role will have a secondary line reporting to an HR Director, Business Partner in NYC, with whom you will work closely on a daily basis. This is a new team and you will have the voice to help drive process improvement. It's a fantastic opportunity to join a global effort! 

What you'll be doing:

• Be the first point of contact for all US based HR-related queries specific to this group
• Ensure the HR database is up to date, ensuring joiners, movers and leavers are 100% accurate
• Ensure headcount reports are accurate and provide timely standard reports
• Manage the HR Inbox, responding to all US employee queries in a timely manner and escalate where appropriate
• Manage the end-to-end new joiner process, from receipt of offer letter to the day 1 induction, including adding employees to the relevant systems and benefits, liaising with line managers to ensure appropriate induction plans are in place and ensuring coordination of IT equipment
• Ensure a best-in-class onboarding process for new joiners
• Manage the end-to-end leaver process, ensuring equipment is returned and all systems access is disabled
• Provide calendar/diary scheduling support
• Complete and submit the monthly payroll amendment file, including details of new joiners, leavers and amendments
• Provide basic HR advice and support to employees, explaining procedures and policies and escalating appropriately where needed to the HR Business Partners
• Work closely with the UK team, assisting with administration tasks when required
• Responsible for regular audits of electronic employee files, ensuring legal compliance
• Produce and send letters as required, for example confirmation of maternity leave, contract amendments and flexible working
• Administer the probationary review time periods and send reminders to line managers
• Assist the HR team with the maintenance and development of human resource procedures and policies
• Provide administration and reporting support for the annual performance review, pay review, and reward cycles
• Minute taking and meeting summary notes
• Raise POs and ensure invoices are paid in a timely manner
• Support ad-hoc projects as and when requested by the HR team

What you'll need:

• Previous HR Administrative experience via internships or another entry-level HR role is highly desired
• Advanced Excel skills including filtering data, TODAY, DATEDIF, COUNTIF, SUMIF, VLOOKUP and PivotTables
• Discretion and ability to handle confidential matters
• Experience of using a HR system
• General understanding of payroll processes /or willingness to learn
• Understanding of US Employment law
• Interest in HR practice and basic understanding of HR best practice tools
• Strong administrative & organizational skills
• Solid PC skills MS Office suite
• Professional communication skills (written and verbal)
• Ability to prioritize tasks, work at pace and work to a tight deadline
• Strong team working and relationship-building skills
• Strong attention to detail and a high degree of accuracy
• Ability to use own initiative and attention to detail
• Excellent multi-tasking ability
• Ability to adapt quickly to change and cope well with ambiguity
• Prior exposure to international efforts is not at all required, but a major plus

A few other ways we would describe the right hire in this position: 

• Proactive and positive and a team player
• Solution and outcome oriented
• Autonomous and organized
• Passionate about delivering best in class customer service
• Ability to deal effectively with pressure
• Ability to work within a fast-paced environment 
• Ability to build credibility and to be known for being accountable for follow-through 
• Willingness to roll up your sleeves to get the job done
• A flexible attitude towards different working methods

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.

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