People Operations Director

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services. 

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

The Team & Role

ZEO Success is Zuora’s People organization, inclusive of our Business Partners, Learning & Organizational Effectiveness, Internal Comms & Engagement, Total Rewards, HRIS, People Operations, Recruiting, Workplace Resource, and Social Impact teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, high-performance culture that enables all ZEOs, Zuora and our customers to be wildly successful.

This role reports to our Vice President, Global Total Rewards, HRIS, and People Operations. You will lead Zuora’s global People Operations team, which is truly the engine of the ZEO Success function. You will continue building our People operations strategy by assessing, implementing, communicating, and administering cutting-edge, scalable, and easy-to-use processes, policies, and programs that support all ZEOs. You will share an innate passion for providing “white glove” employee solutions and support, in addition to being a key enabler to our other ZEO Success and business partners. You’ll be able to flex your project management muscles by leading cross-functional initiatives that require ZEO Success expertise. Your stakeholders will benefit from the masterful execution you provide as a key pillar of what attracts and engages top talent in an organization growing to $1B in revenue.

In this role you’ll get to:

• Evolve the vision and strategy for Zuora’s People Operations team
• Develop and launch best-in-class processes, policies, programs, and tools that facilitate a stellar employee experience, including our global immigration and mobility strategy
• Align with key partners to publish global standard operating procedures that are easy, efficient, and impactful for ZEOs, our colleagues, and our team
• Serve as ZEO Success’ project management leader for cross-functional initiatives
• Create toolkits and automated solutions to cross-functional teams and leaders that standardize and scale our processes
• Keep pace with existing and new compliance requirements, and then maintain or implement all compliance portals, processes, and tools to support Zuora’s adherence to important regulations
• Always look for ways to drive continuous improvement
• Oversee the process for and responses to day-to-day inquiries from employees
• Re-imagine our global employee handbooks and employee onboarding/offboarding processes

Who we’re looking for:

• Bachelor's degree in business administration or related field required
• Minimum of 10 years of progressive experience in HR and/or people operations, with at least 3 years leading people
• Demonstrated ability to foster positive relationships at all levels through excellent communication skills, and works effectively with partners across cultures, geographies, and functions in an ever-evolving work environment
• Strong project management capabilities, with a strong emphasis on collaboration, influencing, and flawless execution
• Solution-oriented leader, listener, and partner who develops innovative solutions to critical process challenges
• Demonstrates breadth and depth of HR expertise with a solid grasp of market-prevalent best practices
• Experience in leveraging data and analytics to drive HR initiatives, processes, policies, and programs

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off 
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

*Specific benefits offerings may vary by country 

About Zuora 

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.