People Operations Generalist

Come join one of the best places to work in Denver (not kidding, check out our 4.5 rating on Glassdoor with 30+ reviews!) At Homebot, we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this? By keeping a clear focus on culture and engagement, and creating an environment where people are valued! We’re looking for go-getters to join us in revolutionizing how people build wealth with the single largest asset they’ll ever own — their home.

Homebot is a fintech company that helps users save money and build wealth by encouraging smart home finance decisions. We connect people to make informed homeownership decisions together. Our platform empowers consumers with personalized and actionable financial insights, and facilitates engagement with the experts through the full homeownership lifecycle.

We are growing our People Operations team and need an incredibly friendly and organized People Ops Generalist to provide an exceptional employee experience for our awesome Homebotters! The Generalist will have a deep sense of empathy and love of people, be a champion of Homebot’s culture and values and is well-steeped in the details and nuances of all things related to people operations.

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon! (We also read cover letters, so take a moment to tell us what makes you a great addition to the team!)

This is a full-time position based in our Denver, CO office. (We have a hybrid work model in place and this role will require two in-office days per week - Thursdays are mandatory and the other day can be the employee’s choice.)

Compensation: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted base salary range of $70,000 - $80,000, plus an annual 10% performance bonus target.

For additional details on our total benefits package, please review the section “Why Homebot?” at the end of this job description.

The impact you’ll make by joining us: 

Within 1 month you will:

• Meet most of the Homebot employees and become familiar with our people and culture
• Learn Homebot's standard processes/policies and become familiar with People Ops' policies, processes, and systems
• Learn about Homebot’s platform and our industry
• Manage office-related supplies, place weekly lunch catering orders, and troubleshoot conference rooms / office building related tasks

Within 3-6 months you will:

• Run the daily functions of the People Ops department for Homebot, resulting in a high engagement score from employees (measured via CultureAmp)
• Successfully lead the onboarding process post-acceptance for new hires for payroll, benefits and retirement, resulting in 90% onboarding satisfaction score
• Support talent acquisition initiatives and process, from defining job descriptions, kick-off meetings, sourcing, scheduling interviews and offer negotiation (~25% of time)
• Manage and maintain data integrity and process efficiency throughout the full People Ops tech stack (Paylocity, Breezy, Benefits platforms, etc.)
• Perform routine tasks required to administer & execute people ops programs including responding to questions regarding systems, performance and company policies, compensation, benefits and leave, trainings, etc.
• Implement engagement and team building activities related to wellness and culture
• Manage internal data and culture surveys and report on a monthly basis
• Manage all timelines as it relates to open enrollment, performance reviews, quarterly surveys, etc.
• Provide People Ops support across the business including routine stay interviews and check-ins with leaders
• Manage administrative processes as it relates to onboarding / offboarding, access to systems, etc.

Within 1 year you will:

• Be a trusted thought partner to stakeholders at Homebot; especially with leaders
• Work closely with VP of People Ops on initiatives such as employer branding, compensation benchmarking, performance management lifecycle, employee relations and Learning & Development
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in people operations, talent management, and employment law
• Proactively identify gaps within our policies or practices and recommend solutions. Be able to execute on self-identified projects to close those gaps and report on the success of them.
• Constantly evaluate and assist with any project that will create an inclusive, fun, and high-performing work environment for all prospective and existing team members

Who You’ll Collaborate With:

• This role will report to VP of People Ops
• You will work closely with all departments in the organization
• You will be part of 3 teammates on the People Ops team who supports our company of 100+ employees

What You Bring: 

• 0-2+ years experience (direct experience in People Operations is a nice to have; willing to invest in someone who is hungry and ready to learn and grow)
• Thrive in a growing, results-oriented environment
• Possess a proactive, solution-oriented, problem-solving mindset -- “I’ll figure it out.”
• Excellent interpersonal, negotiation, and conflict resolution skills
• Experience delivering quality customer service with warmth and professionalism (and you LOVE working with people!)
• Extremely organized, detail-oriented and high level of accuracy - able to juggle many priorities at once with grace and a “can-do” attitude
• Possess a strong history of managing multiple projects and ability to adjust quickly to changing priorities
• Possess strong analytical and problem-solving skills 
• Possess a high level of accountability, professionalism, and humility 
• Exceptional communication and interpersonal skills including being able to concisely convey information
• Confidence in your computer skills or the ability to quickly learn software systems, such as payroll & benefit software
• Ability to work with confidential / sensitive information
• Possess poise and tact when confronted with challenging situations

Bonus Points:

• Experience in a rapidly scaling high-growth org
• Experience in administrative or customer-service oriented roles
• Experience in a scrappy People Ops team & wearing multiple hats

Characteristics of an incredible Homebot People Ops Generalist:

• Positive, friendly and a stellar ‘get it done’ attitude/coachable!
• Confident, adaptable self-starter who thrives in a growing, results-oriented environment
• Collaborative, gritty, and resourceful
• Passionate about the details - nothing slips through the cracks!
• You get stoked about joining a scaling team, where you can own initiatives, take on hats outside your role, and evolve this position to deliver maximum value to our teams and your career

Who We Strive To Be as Homebotters:

• We are Humbly Hungry
• We are Courageously Authentic
• We Challenge Limiting Beliefs
• We Keep our Eye on the Ball, Hand in the Dirt
• and we do all of this TOGETHER, as a team, and we have fun doing it!

Read about how we rolled out these values to the organization!

Why Homebot?

We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it’s time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews and visit BuiltinColorado’s Best Places to Work list (#82!) and Best Midsize Places to Work (#46) for 2023!

With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~40% female employees across the organization. We encourage you to check out two of our awesome BuiltinColorado’s articles featuring one of our fantastic engineers, as well as our Chief Customer Officer!!

We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them:

Perks/Benefits:

• Medical (Aetna) / Dental (Sun Life) / Vision (VSP)
  • Homebot covers 99% for the employee and 50% for dependents
• 401(k) match
  • Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
• Flexible Vacation Policy - we believe in taking care of yourself & rewarding team members so we offer flexible time off policy!
• 6 days of Sick/Mental Health time
• Paid Parental Leave - 12 Weeks!
• Hybrid Working Model - Blend Work From Home and In-Office Days
• Budget for Home Office Setup
• Denver EcoPass for light rail and bus system
• Office location in downtown Denver (modern, spacious 4-story with top floor deck ⛰)
• Weekly catered lunches in-office on Thursdays
• Nitro cold brew, french press, and snacks (vegan, gluten-free and food allergy safe options available)
• Stocked beer/wine fridge, kombucha
• Fun quarterly events like Rockies games, holiday parties, etc.
• Awesome culture! Awesome coworkers! (seriously, have you seen Glassdoor?)
• We give back to the community (Habitat for Humanity, Giving Tree)
• Open work environment with sit/stand desks
• Financial Wellness Program
• Free Employee Assistance Program & Mental Health Coaches
• Educational Assistance Program
• Annual Training Budget for Professional Development

Our DEI Mission

Homebot values and is strengthened by diversity. We believe that everyone comes from a diverse set of backgrounds and each member brings different skills to the group. With that, we’re committed to ensuring equity within as many aspects of our organization as we can. 

Homebot is proud to be an equal opportunity employer and we encourage all applicants to apply. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation including transgender status, national origin/ancestry, genetics, pregnancy, disability, age, marital status, familial status or veteran status. We also encourage you to apply even if your experience doesn’t precisely match the job description :)

More about Homebot

Problem we’re solving:

The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes people to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.

Our solution:

Homebot is a client-for-life portal that maximizes repeat and referral business for lenders by empowering consumers to build wealth through homeownership. The award-winning client portal delivers personalized, actionable intelligence throughout the entire homeownership lifecycle to every client and prospect. With an average 50% monthly engagement rate, Homebot ensures lenders and agents remain the trusted advisors that consumers rely on to make informed decisions about the largest asset they may ever own, their home. 

It’s definitely a game-changer and we are truly making an impact. Having launched in 2016, we're over 100 Homebotters strong and expect to continue that growth throughout the year. Join us!

Check out our website at www.homebot.ai