People Operations (HR) Coordinator

commercetools - we are:

• The competitive sort: We didn’t become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
• Inspired: Continually exploring what’s possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started. 
• Valued: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
• Driven: We push the limits, technology, and ourselves to retain the trust of some of the world’s leading and fastest growing brands every single day.

• Ensure benefit plans are administered in accordance with federal and state regulations, and that plan provisions are followed
• Create and maintain process documentation
• Ensure timely and courteous resolution of all cases
• Stay up-to-date with state and federal employment laws and practices and provide recommendations on policies and procedures
• Assist with worker's compensation filings and complete verifications of employment
• Administer leaves of absence including tracking leaves, partnering with payroll, and assisting employees in navigating the process
• Support year-end processes and state level filings
• Process required documentation through payroll and insurance providers to ensure accurate record-keeping and proper deductions, and complete regular reconciliations of benefits statements
• Perform all end of year benefit compliance testing
• Conduct first-day onboarding for all U.S. new hires on a bi-weekly basis
• Complete new hire paperwork, including creating profiles in ADP, completing and verifying I-9 documentation processes, and other new hire files
• Assist in the termination process, including drafting termination letters and terminating appropriate accounts
• Collaborate with the Global People Operations team to aid global projects as assigned
• Handle other duties as assigned

• 2+ years of experience in a similar HR role
• Working knowledge of benefits and total rewards programs
• Comprehension of human resource principles, practices, and procedures
• Experience with ADP (WorkforceNow experience a strong plus)
• People-focused mentality with the ability to communicate effectively over all mediums
• Excellent organizational skills and attention to detail, with the proven ability to meet deadlines

• Previous payroll administration experience
• Multi-state experience is a plus
• Knowledge about Confluence documentation
• Completed studies with a focus on human resources
• Experience working with global teams

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

For US-based roles

🩺  Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents

🌴 Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering

💰 Prepare For Your Future: 401k with company match

👐 Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!

💪 Our differences make us stronger 

FOR DURHAM-BASED ROLES

• Enjoy a flexible, hybrid working environment
• Newly updated modern office at the American Tobacco Campus in the heart of Downtown Durham
• Do you have a dog? We're a dog friendly office
• Kombucha on tap, coffee, tea, snacks, and catered lunches
• Semi-monthly team events
• Need a break? We have foosball, darts, ping pong, and a golf putting simulator
• Combination of individual work spaces and cozy meeting rooms

We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.