People Operations Lead

Location: 

Hybrid roles require role responsibilities to be performed in the office at least 3 days a week, Monday, Wednesday & Thursday.

What You’ll Need 

• 2+ years of experience with data analysis, communicating results and driving insights
• 4+ years experience in a customer-facing HR operations or HR Shared Services role (leading or supporting one or more areas within HR Shared services preferred)
• Experience with service recovery (escalations)
• Process Optimization or Continuous Improvement experience
• Experience in client-facing roles, presenting to audiences, using data to influence people strategies and best practices
• Experience building and nurturing effective relationships with key stakeholders across a range of levels, styles, and cultures. 
• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity. The ability to be flexible and can easily move between projects.
• Experience maintaining critical and highly confidential information with the highest level of integrity
• Exemplary written and oral communication skills (customer and cross-functional stakeholders) 
• Experience in a fast-paced technology company

About the Role 

As a People Operations Lead, you will be instrumental in ensuring the smooth operation of our HR Shared Services (People Operations) team. You will provide advanced support and guidance, oversee process and knowledge management, lead process improvement initiatives, and collaborate on cross-functional projects, focusing on people, process/knowledge, and technology.

What You’ll Do 

• Provide advanced support and guidance to People Operations team members on daily activities, policy interpretation, and complex HR processes.
• Act as an escalation point for highly complex issues, ensuring adherence to processes, data, and legal requirements while rebuilding stakeholder trust.
• Manage day-to-day administrative tasks including auditing data entry and employee transactions (hires, terminations, job changes, etc.) and on an as-needed basis, enter and process transactions timely and accurately.
• Oversee knowledge content and standard procedure maintenance to ensure a solid foundation for People Operations.
• Support internal and cross-functional process improvement and automation initiatives by identifying process inefficiencies and system defects. Lead training to enhance service efficiency, quality, and employee experience.
• Contribute to mid-size, cross-functional People projects from planning through execution phases.
• Champion and support change initiatives within People Operations, driving innovative decision-making, and guiding team through process changes and system implementations.
• Serve as super user to multiple tools within our HR Tech Stack (e.g., Workday HRIS, payroll systems, case management/knowledge management systems, etc.). Troubleshoot and support the resolution of workflow issues in systems.
• Contribute to creating data analyses and visualizations to monitor SLAs, KPIs, and trends in the People Operations space.
• Partner with Centers of Excellence (Benefits, Compensation, Payroll, etc.) to ensure efficient and accurate processing of employee life cycle events and transactions.
• Collaborate with HR Technology team to document detailed requirements for Workday system or business process changes. May participate in the review, testing and implementation of systems releases and communicate the benefit of these features to the People Ops team.
• Optimize People Operations processes by evaluating current processes and workflows, identifying and implementing improvements using systems, tools, and automation.
• Continually elevate deep understanding of employee data sets, system workflows, and interactivity.

Bonus points if you have 

• Strong project management skills
• Change Management experience
• Process Mapping tool (Visio, LucidCharts, etc.) experience
• Experience in a software development company
• Combination of high-growth private and public company backgrounds desired

#LI-Hybrid #LI-RC2