People Operations Manager

The Role: People Operations Manager (POM)

Location: Dallas, TX HQ 

In this role as a People Operations Manager (POM), you will help lead the people operations function,  facility management, employee culture, and recruiting/onboarding efforts. You’ll collaborate with team members across the globe to support processes that deliver outstanding candidate and employee experiences. This role works daily in our Dallas Headquarters.  You’re the best fit for the People Operations Coordinator, if:

• You’re a self-starter who’s ready to take on new challenges yet embraces cross-team collaboration.
• You’re a persistent problem solver, never giving up until you’ve uncovered the right solution and root cause.
• You’re known as the team MVP, continually going above and beyond to deliver a positive candidate and employee experience

Key Responsibilities and Accountabilities:

Operations duties include:

• Manages the reception area to ensure effective communications maintaining a professional image
• Serves visitors by greeting, welcoming, and directing them appropriately
• Supervises and coordinates overall administrative activities including, but not limited to: coordinating mass mailings, ordering office supplies, maintaining office equipment, and service contracts
• Conducts the maintenance and alteration of office areas and equipment and supplies, as well as layout, arrangement and housekeeping of the office facilities. This includes but is not limited to: loading and unloading dishwashers, moving furniture, cleaning social areas, setup and breakdown of team meetings, etc. (Please note: This position requires daily physical activity.) 
• Oversees all catering and food orders for the entire office staff on a weekly basis 
• Facilitates day-to-day operations; assists those in the company by managing and coordinating schedules/calendars
• Updates and maintains various weekly reports
• Has common knowledge of office equipment, including but not limited to: printers, laptops, office phones, etc.
• Expected to be trained in CPR and willing to support office safety initiatives.
• Other duties as assigned

Onboarding duties include:

• Work with Talent Acquisition team members to manage the scheduling and logistics of the new hire onboarding process
• Act as a liaison between managers, new hires and key stakeholders for all onboarding initiatives, ensuring a smooth transition into LTK
• Care for our new hires and be a resource to help answer questions about policies and procedures
• Implement onboarding programs, including training, orientation sessions, and other activities designed to help new hires get up to speed as quickly as possible
• Facilitate the recruitment process by providing administrative and logistical support to Talent Acquisition team
• Perform candidate pre-employment checks and initiate onboarding
• Assisting with administrative tasks such as updating employee information in HR/team databases

Culture/Engagement duties include:

• Responsible for delivering employee engagement programs 
• Facilitate with work-a-versary and other gifting initiatives
• Lead virtual daily celebration notifications using fun and engaging communications
• Compiling presentation materials for team meetings
• Support execution of Learning & Development plan; log and report on training progress
• Support LTK Alumni activities
• Oversees team communications via newsletter, email, etc. 

The People Operations Manager provides general office support with a variety of clerical activities and related tasks. This role is responsible for overall front office activities, including the reception area, mail, purchasing requests and facilities. This role answers all incoming calls and directs them accordingly, as well as manages all inquiring correspondence. Additional responsibilities involve the coordination of office related services, including developing and supervising programs for the maximum utilization of services and equipment.

Job Requirements

• Bachelor’s degree required or equivalent experience
• Minimum 3 years experience performing scheduling or administrative support required
• Prior experience in recruitment coordination preferred
• Experience scheduling using the Greenhouse ATS is a strong plus
• Time management skills with great attention to detail
• Ability to interact professionally with a diverse groups, executives, managers and subject matter experts
• Advanced customer service skills and critical thinking
• Must be able to lift/push/pull up to 50lbs
• Ability to work effectively both individually and in a team environment
• Excellent verbal and good written communication skills
• Ability to multitask under tight deadlines
• Ability to learn quickly

This position requires the ability to thrive in a fast-paced environment. Additionally dedication to detail, very good follow-through, as well as a personality that is up to the task of shouldering considerable responsibilities. It is the responsibility of this individual to see that information is presented accurately, appropriately and that reporting requirements and deadlines are met in a timely fashion. This position requires an individual who can work well under pressure and is flexible and easily able to multi-task and re-prioritize when necessary.  This position is highly visible within the organization; so strong communication skills and a composed, professional demeanor are absolutely required.