People Operations Manager

We’re looking for a People Operations Manager to join us here at GWI. Not just any People Operations Manager though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That’s because as a GWIer you’ll be immersed in the fast-moving world of data tech. We think big to make an impact, we’re not afraid to ask why, and we always show respect.  Those values are what got us where we are today, and they’re a big part of what we’re looking for in you.

We’re looking for a generalist with a solid understanding of HR operations.  As the People Operations Manager, your primary focus is delivering an exceptional experience during an employee’s life cycle from onboarding to offboarding. There will be plenty of opportunities to build processes from the ground up and prepare the GWI for our next phase of growth. We currently have just over 500 employees globally (with 100 in the US) but we’re preparing for 1,000 and more!

This role is vital to our global people operations strategy with involvement in projects across all five of our geographies. Reporting into the People Operations Lead (based in the UK), you’ll also be working closely with the wider People & Culture team, collaborating with our People Partners, Learning & Development and Talent Acquisition to deliver on key People initiatives that echo our values of Think big, Ask Why and Show respect.

Main responsibilities include:

• Deliver a suite of people processes in the US. Ensure our systems are up to date , compliant, and designed in a way to support GWI globally.
• Review background checks, I-9s, employment verifications, and employee updates, preparing contracts, amendments, and terminations
• Process bi-weekly US payroll inputs and work closely with our Finance team to build a robust payroll approval process.
• Serve as the first point of contact for employee questions related to benefits, payroll, policies and other related topics. 
• Seek out creative solutions to troubleshoot and resolve issues related to our people processes, escalating when appropriate.
• Provide guidance on immigration matters and support employees looking to relocate to and from the US.
• Confidently manage leave of absence case work (parental leave, extended sick leave etc) across multiple states.
• Manage benefit administration & compliance: medical, dental, vision, wellness, 401k etc.
• Assess and propose process improvements to ensure our tools and ways of working are fit for purpose as we scale. 

First things first, as a disruptor in the global market research industry, we haven’t come this far without entrepreneurial spirit and a get-up-and-go attitude. So if you think we’ll see that in you, then you’re already halfway there. Here’s the rest of what we’d like you to bring to the table.

Essentials:

• Strong HR operations experience
• Good knowledge of HR and workplace processes and the fundamentals of US labor law and compliance needs
• Proven experience in managing HRIS and payroll updates
• Attention to detail and accuracy
• Confident and proactive approach in triaging queries and issues related to onboarding, payroll, leave of absence, compliance and offboarding.
• Ability to juggle multiple projects and initiatives at any one time
• Proficient skills in Microsoft Excel/Google Sheets. Ability to confidently manipulate data to pull key people metrics. 

Nice to have:

• Experience using ADP
• Project management skills
• Insights and analytics industry knowledge

Great benefits make a big difference. Not just to employees, but to the whole vibe of a business. That’s why when you work for us, you’ll enjoy a full spectrum of generous perks, rewards and office benefits - all in line with Covid-19 guidelines of course.

• Competitive salary and[unrivaled commission plans/performance-based bonus
• 23 PTO days and an extra duvet day for a time when you really need it
• Flexitime and a great work-life balance (don’t just take our word, check out Glassdoor!) 
• Allocated shares according to GWI’s share scheme 
• A range of discounts and freebies
• LinkedIn Learning and ongoing Learning and Development opportunities
• Health insurance at only a $1 a month, plus dental and vision insurance
• Pre-tax commuter benefits
• Automatic 401k enrollment
• A well-stocked kitchen and breakfast options galore (some healthy, some not so healthy) - should you wish to attend our offices, while observing Covid-19 guidelines
• Holiday and summer parties, trivia nights, happy hour drinks and more
• Early finishes on Friday

GWI was founded with the knowledge that understanding your audience is really important for business. When you know who you’re speaking to and why, you can create content and campaigns that stand out to the people that matter.

Through our global online survey, we gather data on the behaviour and perceptions of consumers across the world. This provides businesses with deep, actionable insights on their audience, revealed from data they trust.

It’s been going well, too. Since launching in 2009, we’ve become one of the UK’s fastest growing target audience companies. We’re not about to stop growing any time soon. As a business, we’re on a mission to re-engineer data-driven marketing, and we’re on the lookout for talented people to join us.

Imagine if our data came from just one kind of person. We’d get a very nuanced view of the world. And we definitely wouldn’t have got off the ground as a business.

Although things certainly aren’t perfect, we live in a society where differences are increasingly celebrated – so we’d expect nothing else from our teams.  In fact, the GWI office is as diverse as our global data, it’s really important to us that it stays that way.  This is a place to feel at home, express yourself freely and make your mark.

#li-hybrid