People Operations Manager

ABOUT THE ROLE: 

We are looking for a passionate and self motivated People Operations Manager to join our growing team. Reporting directly to our Chief People Officer, this will be an exciting opportunity to play a large role in shaping the culture and employee experience at Rightway. In this position, you will collaborate across departments to design and launch programs across the full employee life-cycle, including onboarding, performance management, leadership development, total rewards, and employee engagement. You will also provide guidance and coaching to the business on the implementation of people programs, and help our teams navigate issues related to performance, retention, and development.

WHAT YOU’LL DO: 

• Own the design and program management for the performance review and promotions process
• Support the rollout of a robust leveling and career ladder framework that articulates clear pathways for growth at Rightway
• Facilitate the creation and rollout of a manager development program to support our leaders
• Evolve our onboarding program and processes to help new hires hit the ground running
• Lead the execution, analysis, and action planning associated with our employee engagement survey to ensure we have a strategy for developing and retaining talent
• Design and oversee a calendar of events aligned with our employee engagement strategy that drives inclusivity, hybrid participation, and creates purposeful moments of togetherness.
• Own and project manage the annual compensation and benefits processes
• Develop comprehensive employee policies to foster a positive work environment
• Provide coaching and counsel to our business teams on employee relations activities such as accommodations, leaves, performance management, terminations, and disciplinary matters
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices

WHO YOU ARE: 

• Minimum of 5-8 years of experience in several areas of Human Resources
• Strong interpersonal skills, high emotional intelligence, and the ability to connect with a wide variety of audiences; able to build rapport quickly with internal stakeholders.
• Excellent verbal and written communication skills that demonstrate a high level of professionalism; comfortable fielding difficult questions and handling sensitive situations
• Superior organizational skills, project management abilities, and excellent attention to detail are a must. Thrives on getting things done both quickly and accurately.
• Enjoys a “roll up your sleeves” mentality and is comfortable working with ambiguity in a fast-paced, start-up environment; willingness to be flexible and adapt to changing situations.
• Maintains the highest standard of confidentiality, discretion, and integrity; demonstrated judgment and ability to deal with sensitive matters effectively 
• Knowledgeable of employment-related laws and regulations and eager to learn and keep up to date on current legislation and HR industry trends.

SALARY RANGE: $95K-$155K

ABOUT US

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with satellite offices in Miami and Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education’ and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.