People Operations Manager

About us

And as a people-first company that invests in the long-term success of our employees, we’re looking for

creative thinkers who like to solve interesting problems as we continue to build the foundation People Operations.

About the RoleWhat’s an average day like?

In this role, you’ll help build, refine, and implement best-in-class People Operations as we scale the

company. Your customers are our employees, and your focus is generating positive experiences in all

aspects of the employee experience.

That could mean anything from educating employees on our benefits, to finding creative ways to

champion our culture across the company (some cool new branded swag, maybe?). When you are not working on day-to-day People Operations responsibilities, you will partner with the Director, People Operations on the execution/implementation on a variety of employee experience or organizational programs.

Who are we looking for?

You are an attentive, organized, diligent person who likes to make sure everything is in its proper place. You work well in a fast-paced environment and enjoy facilitating actions and resolving conflicts.

Basically, you’re full of ideas for helping your teammates and love bringing those ideas to life. You

search for ways to streamline work and automate repeatable tasks. You are a sociable person who loves

connecting with the team to create a great work experience, but can also work autonomously. Few

things make you feel better at the end of a workday than helping your team work swiftly and efficiently

toward a common goal. You look out for your people and they’re grateful for your responsiveness. You

thrive in an environment where your creativity is leveraged and have the opportunity to see your work

visibly adding value to the success of the organization — where you are not just a culture fit, but a culture add.

Job Summary:

The People Operations Manager will support in leading and directing the routine functions of the People Operations (POps) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.
Location: Remote with the ability to attend in-person meetings once a month in the DMV area.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new staff in the department. 
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy. 

 Duties/Responsibilities:

• Partners with POps Administrative Team, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and Learning and Development
• Compliance and Policy
• Employee Relations – HQ

• Routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with Third Party Recruiter. 
• Manages and assists in development of learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations for HQ Team Members.
• Ensures compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Required Skills/Abilities: 

• Adept at navigating and leveraging technology to enhance work outcomes
• Excellent verbal and written communication skills. 
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Adept at handling employee relations matters, fostering a collaborative and supportive workplace culture
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems. (UKG Ready- preferred)

Education and Experience :

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Minimum of 2 years of hands-on experience in human resources, with a focus on government contracting
• SHRM-CP or SHRM-SCP highly desired.
• Must be able to obtain a Security Clearance

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s and client facilities.