People Operations Project Coordinator

Description of Duties

The People Team Project Coordinator plays a dynamic and integral part of supporting the People Team Leaders on their multiple business critical projects serving as their right-hand. You will be tackling and balancing various operational responsibilities like handling travel for onboarding scheduling and coordination for our Talent Development programs (Base Camp Ascent Concierge Services etc.) program coordination around key initiatives (e.g. Wayfinder) coordinating the preparation for our monthly People Team All Hands meeting and annual People Team offsites and other administrative support that helps keep the heart of Grafana Labs running. The ideal candidate will be organized detail-oriented and passionate about people.

Key Responsibilities

• Administratively support various People team initiatives including onboarding L&D programs employee engagement and performance management.

• Coordinate new hire onboarding travel logistics and communication providing top notch customer service

• Manage the People Team calendar and add important People Team events to the Grafana Labs Events calendar as needed

• Coordinate the scheduling and logistics of cross-functional meetings in support of any People Team initiatives including performance management and calibrations People team programs courses workshops and seminars

• Provide administrative support to the maintenance and updating of L&D materials including presentations handouts and digital content. Includes making updates in our Learning Management System (Docebo).

• Monitor ticket queues in Fresh Service to ensure we are responding to the business in a timely manner.

• Track and report on L&D program attendance/participation and feedback using Docebo Linkedin Learning and BetterUp maintaining accurate records of L&D activities and employee progress.

• Provide administrative support for the company-wide L&D professional development budget reporting and expense tracking

• Create and maintain People Team rolling slides for our company All Hands meeting

• Coordinate the monthly People Team All Hands process the quarterly People team updates to the business and quarterly OKRs process for the People team and preparations for People Team offsites

• Assist in knowledge management efforts by ensuring the Grafana Labs wiki stays up to date for the People Team coordinating efforts with various sub-teams as needed (Recruiting L&D Benefits Comp Ops BPs Culture etc)

• Assist in the development and implementation of new Talent Development initiatives and programs or other People Team initiatives in pursuit of our strategic goals.

• Provide administrative support for other People team projects and initiatives as required.

• Work with subject matter experts to create and update content as needed.

Requirements

• 3+ years of experience in an administrative/coordination role with at least 2+ years in a remote environment

• Strong organizational and project management skills. You have a high say/do ratio.

• High attention to detail and ability to manage multiple priorities.

• Excellent communication and interpersonal skills.

• Ability to work independently and collaboratively in a fast-paced environment using your initiative and critical thinking abilities to solve problems

• Ability to proactively anticipate problems and provide excellent customer service to internal stakeholders

• Experience/understanding of how to handle and protect sensitive/confidential information

• Proficiency in Google suite and HRIS/LMS systems.

Nice to Haves

• Bachelor’s degree preferred but not required

• Experience in a start-up environment

• Experience working with global employees

• Certifications in HR/L&DProject/Program management

What you’ll bring to the role

You’lll bring a diverse skill set and a proactive can-do attitude to the role. Your ability to juggle multiple responsibilities and adapt to evolving priorities will be essential. You excel at administrative tasks ensuring seamless operations through meticulous attention to detail and organizational prowess. You’ll delight in the customer service that you provide to help the People Team thrive. Your strong communication skills enable you to liaise effectively with team members at all levels fostering a collaborative and inclusive work environment. You are adept at problem-solving and thrive in dynamic settings consistently delivering efficient solutions and improvements. With a passion for employee engagement and a commitment to supporting the overall well-being of the workforce you will be a crucial asset in driving the company's people-centric initiatives forward.