People Operations Representative

About the role

Angi is looking for a People Operations Representative to join the People Operations team, based remotely in Mexico. This role supports our team members and people managers with all their standard tier 1 HR questions and requests.

Responsibilities

• Deliver exceptional customer service while supporting team members with HR issues and question
• Respond and resolve general (tier 1) HR and benefits questions that come in through centralized email inbox until implementation of People Assist
• Conduct research of issues as appropriate and provide resolution in timely manner
• Work closely with key partners (HR Business Partners, Payroll, Benefits, etc.) to escalate and resolve tier 2 issues when appropriate
• Conduct day-to-day transactional processes in HR Management system (UKG/UltiPro)
• Audit, correct and maintain all HRIS data
• Partner with the People Operations Manager to create standardized work processes for basic HR functions.
• Design and implement a shared service model using UKG People Assist

Qualifications

• At least one year of recent work experience in the Human Resources field, preferably in HR Operations or Shared Services
• Must have fluency in Spanish and English, both written and verbal
• Working knowledge of applicable employment laws (i.e. Wage, FMLA, ADA, Workers’ Compensation, etc.)
• Excellent verbal and written communication skills
• Computer aptitude, with strong knowledge around the MS Office Suite, Google Workspace, internet searching, and web-based applications, as well as the ability to learn new software quickly
• The ability to handle multiple concurrent projects, to keep the information organized, and to learn on the fly to keep up with the lightning speed of our environment
• A commitment to top-notch customer service, follow-through, and professionalism
• Ability to quickly build relationships and trust with team members at all levels and maintain confidentiality
• High School degree or equivalent is required. An associate degree in a related field is preferred

Please submit your resume / CV in English.

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