People Operations Specialist

Join the People Operations team at Twilio as People Operations Specialist supporting the LATAM region and Canada. 

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

The People Operations team is the backbone of Twilio’s core HR functions, with responsibility for running the  day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization. 

This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems. 

In this role, you’ll:

• Leverage the HRIS system to perform transactions, support employees, and internal stakeholders  
• Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Background Checks, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas
• Provide administration, communication, and processing in support of core HR processes
• Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity. Provide mentorship and assistance for employees and managers on core HR policies and processes
• Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes
• Document, maintain and communicate core HR processes to users and partners

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Demonstrate effective multitasking, interpersonal, collaboration and communication skills
• Ability to prioritize multiple stakeholders, projects, and tasks
• Brings curiosity, and desire to find opportunities for improvement
• Keen to continue learning and developing their skills, having a growth mentality
• Proactive and communicative, prioritizing employee and customer communications and service
• Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits)
• Minimum 2 years experience running HR processes in Colombia involving the coordination of operational and project tasks, and direct customer/employee queries 
• Excellent verbal and written communications skills in English, Spanish and Portuguese

Desired:

• Prior experience running HR processes for Brazil 

Location

This role will be remote, and based in Remote Colombia 

Approximately 5% travel is anticipated.