People Operations Specialist

About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023. 

This Role

As we continue to expand, we are seeking an experienced People Operations Specialist to join our People Team. This role is focused on managing and optimizing our HR systems and processes, contributing to the operational efficiency of the People Team. The ideal candidate will possess the ability to work independently, problem-solve effectively, and contribute to the development of a positive workplace culture. This is not an employee-facing role but rather one centered around HR operations and systems management.

Responsibilities

• Lead and manage complex HR projects such as compensation review cycles, contract negotiations, and system implementations.
• Develop project plans, coordinate resources, monitor progress, and ensure timely completion.
• Collaborate with senior leadership to develop and implement strategic HR initiatives.
• Streamline HR operations to ensure compliance with relevant regulations and policies.
• Oversee PTO accruals, Leaves of Absence, US Payroll Processing, and Benefits Administration.
• Serve as the main POC for HR systems, Compensation Benchmarking, various HR-related audits, and provide guidance and support to colleagues to ensure effective process management.

Qualifications

• Experience with and strong proficiency in/with:
• Project managing systems implementations and integrations at scale
• Owning the full life cycle of US payroll and benefits administration, including running Open Enrollment cycles
• Designing, implementing, and administering compensation cycles
• BambooHR, Lever, Small Improvements, and CultureAmp or similar HR systems.
• Microsoft Office and Google Workspace, including advanced MS Excel / Google Sheets skills
• Strong analytical, critical thinking, troubleshooting, problem-solving skills, with a high degree of accuracy and attention to detail.
• Ability to work independently, prioritize tasks, manage complex projects with tight deadlines, and proactively identify areas for improvement.
• Minimum of 10 years of experience in HR Operations, within a multinational startup environment.
• Fluent English language proficiency is required for this role as we have a highly diverse and global business; Fluent Spanish and Portuguese language is a plus.

Benefits

• Benefits will apply according to the country of hiring.
• $2,000 USD annual Co-working Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed