People Operations Specialist

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. Since our founding, our app has been downloaded over 13M times and we have provided access to over $15 billion in earnings.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

Position Summary

We are looking for a People Operations Specialist that will report to the Director of People Operations, Programs and Total Rewards. A successful candidate will be keen on attention to detail ensuring that employee records and processes are well documented and that our employees have access to the information they need when they need it. You will learn and be mentored by a brilliant, fun and world class team of analysts that build People information systems workflows and will teach you to perform systems tests, quality assurance and how to apply AI to better serve our employee population. In addition you will have the opportunity to learn about all areas of people operations and rewards including: setting fair and competitive compensation for our employees; ensuring that our benefits and programs meet the needs of our global team; building tools for employee self-service and more! This is a critical support role that will learn about our programs & policies and ensures that our team continues to scale via documentation, automation and self-service. If you are passionate about improving both people programs and systems at work we’d love to have you apply! 

What You’ll Do:

• People Record Keeping: Maintain and update employee records, ensuring accuracy, confidentiality, and compliance with data protection and other regulations. 
• Manage People Operations Help Desk: Respond to employee questions, liaise with subject matter experts to provide timely responses and then ensure our knowledge base is complete so employees can find these answers/self-serve in the future. 
• People Software and Systems: Utilize various People software and systems for data entry, reporting, and record-keeping. Ensure data accuracy, troubleshoot system issues and recommend improvements.
• Employee Benefits: Support and assist employees with benefit inquiries and enrollment, including health insurance, retirement plans and other benefits. Provide assistance and own monthly benefits billing review and handoff to AP.
• Documentation and Reporting: Document existing processes in wikis and policy documents so that AI assisted systems can scale our People Help Desk, providing global employees information at their fingertips. You will also help prepare People-related reports, presentations, and other documents.
• People Communication: Assist in the distribution of People policies, notices, and updates to employees. Promote People initiatives and events.

What We’re Looking For:

• Bachelor's degree in Human Resources/People, Business Administration, or a related field is preferred. 
• Prior experience in People Operations or a similar role is advantageous. 
• Knowledge of People policies, procedures, and employment laws is beneficial but not required. 
• 2+ years of experience working in an administrative support, HR generalist or HR specialist role.
• Bachelor's, or equivalent industry experience. 
• Self-starter with ability to multitask, prioritize, and organize.
• Demonstrated ability to implement process improvements. 
• Excellent attention to detail and problem-solving abilities.  
• Self motivated and enthusiastic about expanding skills and knowledge in the Human Resource field.  
• Strong desire to continuously improve and learn new technologies. 
• Ability to embrace change with a great attitude and be comfortable with ambiguity.
• Efficient, thoughtful, and empathic communication skills (both written and verbal).
• Possess a positive, can-do, service-oriented attitude with excellent follow-through.
• Nice to have, though not required, experience with People systems QA and testing.

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.