People Operations Specialist- Hybrid

Hello, we’re Built In

We’re building the largest platform for tech professionals globally. Monthly, millions of professionals visit BuiltIn.com from across the world. We’re the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. 

Our 1,800 customers include innovative companies of all sizes, from exciting startups to companies in the Fortune 100. To attract our audience of skilled professionals, they trust us to tell the stories of their cultures and share their job opportunities. This helps them hire the industry’s most sought-after professionals locally, nationally and remotely – ultimately  contributing to the industry’s ability to innovate a better future.

What You’ll Be a Part Of 

Working at Built In is the chance to help shape a fast-growing company. Whereas we served eight tech hubs at the start of 2021, we entered 72 new markets across the U.S. by year’s end. Global plans are in the works. 

With the launch of e-learning opportunities for users, we’ve made Built In even more valuable for the professionals who already trust us with their careers. And as we grow into the leading SaaS product for employer branding, we're using the latest technologies to serve customers in new, exciting ways — and you’ll contribute to that. 

You’ll also be a part of changing the lives of professionals like you, ambitious people with a passion for tech and love of learning. As a result, you’ll understand the impact of your work in a deeply personal, especially meaningful way.

People Operations Specialist - Hybrid

The People Operations Specialist will assist in the daily operational and administrative activities of the People department. You will assist with the administration of all Company policies, procedures, and programs. In this role, you will deliver a seamless and positive employee experience by responding to inquiries and requests through timely, accurate and professional support and appropriate resources. Your colleagues and will rely on your exceptional communication, attention to detail, and organizational skills to manage multiple priorities in a fast-paced, high-volume, and dynamic work environment.This role will be based in our Chicago office and be required to be in-office at least twice a week on Tuesdays and Thursdays.

 How you’ll contribute

• Provide first level, administrative support to our employees including HRIS, benefits, and general HR inquiries.
• Support the People team in processing employment changes throughout the employee lifecycle, including compensation/promotion changes, data quality check, document generation and management.
• US benefits administration including vendor/third party communications, new vendor implementations, annual audit and compliance reporting, on-going data and invoice auditing, enrollment management (new hire, open enrollment, life events), COBRA and leave administration.
• Be the primary point of contact for all office vendor relationships (ex: Cintas, Crafty, Kastle, SwagUp) Coordinate office deliveries and ensure the office is stocked with all essential supplies.
• Maintain internal resource documentation and intranet publishing, including benefit plan, policy, and compliance updates.
• Create and maintain information within the employee-facing Notion Site 
• Manage internal and external employment verification requests and provide data for unemployment claims.
• Manage onboarding process: Send offer letters, facilitate new hire’s first day and orientation (including benefits presentations), kick off and manage virtual onboarding program, process all new hire paperwork, partner with hiring managers and IT team, manage communications, process I-9s, create and monitor Namely profiles.
• Manage offboarding process: Provide termination support to HR Business Partners (HRBPs), send separation documents, process severance agreements, partner with IT team and managers on offboarding tasks, coordinate with termed employees on outstanding items, and perform backend Namely and file management.
• Support the recruiting process: 
• Support the hiring process for our open positions through opening new Job Requisitions and coordinating candidate interviews with the hiring teams as needed. 
• Supporting additional People projects and programs as requested.

What you need:

• 3+ years of experience in people operations or human resources, with a speciality in benefits administration
• Strong attention to detail and ability to manage multiple projects at the same time
• Experience managing HRIS, ATS, and company sites
• Familiarity with general HR compliance and standards
• Ability to work independently to complete tasks, take initiative by identifying challenges and proposing solutions

Impress us even more:

• You experience working at a tech startup
• You have experience using specific HR systems like Namely, Greenhouse, Box and Notion

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.
• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Be Inclusive, Always

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

• We have six thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech, Built Different, and Built In Tribe. 
• We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women