People Ops Analyst

Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor ⭐️
Our Founders listed among Glassdoor's Top CEOs
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 ⭐ on the Apple App Store
Among the highest rated apps of all time
What you're applying for
We're looking for a detail-oriented People Ops Analyst to make sure our People systems are operating smoothly and, most importantly, are easy for employees to use.
Reporting into the Director of People Operations, you will be the employee advocate who ensures our tools offer a near-perfect, always accurate experience. You'll collaborate closely with the Benefits, Finance, and Workday teams to make sure all People systems' needs are prioritized and executed, with the overall goal of making employee interactions with the People team more helpful, efficient, and user-friendly.
The anticipated pay for this position will be $24 - 34 per hour. Base pay is one component of Lemonade's total compensation package, which will also include equity in the form of RSUs, access to healthcare benefits, 401(k) plan with company match, robust PTO, parental leave, and more.
In This Role You'll

• Oversee and assist with all People systems, including Workday, Assist tickets and People inbox
• Help employees with additional day-to-day needs, including understanding the policies in our handbook, and handling/triaging any specific requests
• Administer the ongoing success and improvement of Workday modules that impact employee experience
• Partner with the Financial Systems team to continuously optimize Workday by implementing solutions that drive adoption and ease-of-use
• Monitor and configure current business processes and create new ones as needed

What You'll Need

• 2+ years of experience in a customer support role, either on a team supporting employees or a Customer team supporting customers
• Stellar written and verbal communication skills, and on-brand for Lemonade (TLDR, friendly, quick, and to the point)
• Strong commitment to quality and continuous improvement
• Detail-oriented and able to get to the root of a problem quickly
• Action-oriented, with excellent follow-through skills; skilled at working independently and in teams in a fast-paced, multifaceted environment
• Ability to work in an office environment

Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.